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RVP International Solutions Engineering

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RingCentral

1mo ago

  • Job
    Full-time
    Expert Level
  • Sales & Business Development
    IT & Cybersecurity
  • London
  • Quick Apply

AI generated summary

  • You need 12+ years in sales engineering, 5+ in leadership, enterprise sales experience, strong people skills, technical product understanding, and a relevant degree; multilingualism is a plus.
  • You will lead a global team of Sales Engineers, foster cross-functional collaboration, develop training programs, support pre-sales efforts, monitor market trends, and ensure customer satisfaction.

Requirements

  • 12+ years of experience in sales engineering, with a minimum of 5 years in a leadership role managing international teams.
  • Proven experience in enterprise sales, ideally in a B2B technology environment, with a strong understanding of both technical solutions and sales processes.
  • Experience in driving international sales strategies, working across different markets, and adapting strategies for cultural and regional differences.
  • Strong people leadership capabilities, with experience managing, mentoring, and developing teams across diverse regions and cultures.
  • Excellent interpersonal and communication skills, with the ability to engage stakeholders at all levels, from engineers to C-level executives.
  • Strong strategic and business acumen, with the ability to balance long-term vision with short-term sales objectives.
  • Deep understanding of complex technical products, solutions, and architectures.
  • Ability to translate complex technical concepts into clear business value propositions for customers.
  • Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field (MBA or advanced technical degree preferred).
  • Multilingual abilities are a plus, with fluency in English required. Proficiency in other major languages (e.g., Spanish, French, Mandarin) would be an advantage.

Responsibilities

  • Lead, mentor, and develop a global team of Sales Engineers across multiple regions, ensuring alignment with sales goals and business objectives.
  • Create a high-performance culture focused on customer satisfaction, technical excellence, and collaboration across all geographies.
  • Foster cross-functional teamwork with sales, product, marketing, and customer success teams to drive the growth of the business.
  • Develop and implement training programs to enhance technical knowledge and sales enablement for sales engineering teams globally.
  • Drive the solutions engineering strategy in partnership with the sales leadership team, ensuring the team is equipped to meet global revenue and customer acquisition targets.
  • Collaborate with regional sales leaders to provide pre-sales technical support for complex deals, demonstrations, and proof of concepts.
  • Align sales engineering initiatives with business and customer requirements, ensuring technical offerings match the unique demands of international markets.
  • Support and lead the technical aspects of large, high-value sales opportunities, including customer presentations, technical workshops, and RFP/RFI responses.
  • Ensure the solutions engineering team provides exceptional technical support to customers throughout the sales cycle and post-sales implementation.
  • Act as a key customer advocate, understanding their technical needs, requirements, and business goals, ensuring solutions align with customer expectations.
  • Collaborate with the customer success team to ensure smooth transitions and successful deployment of solutions.
  • Develop and track key performance metrics for the sales engineering team, ensuring goals are met and exceeded.
  • Provide regular updates to the executive leadership team on sales engineering performance, key wins, challenges, and market trends.
  • Monitor market trends, competitor activity, and customer feedback to identify opportunities for product enhancements or adjustments.
  • Stay updated on industry trends, competitive landscape, and emerging technologies to ensure the sales engineering team is always positioned as experts in their field.
  • Work closely with product management and engineering teams to ensure that customer feedback and technical needs are reflected in product development.
  • Oversee the customization and localization of solutions engineering efforts for different international regions, ensuring that cultural, economic, and regulatory differences are taken into account when supporting customers.
  • Work with regional teams to identify growth opportunities and execute strategies that cater to local market demands.

FAQs

What is the main responsibility of the RVP International Solutions Engineering?

The main responsibility of the RVP International Solutions Engineering is to lead the global solutions engineering function to drive growth, strategic partnerships, and customer success across international markets, while establishing and executing the vision, strategies, and goals for the sales engineering teams.

How many years of experience are required for this role?

A minimum of 12 years of experience in sales engineering is required, with at least 5 years in a leadership role managing international teams.

Is multilingual ability required for this position?

Fluency in English is required, and proficiency in other major languages (e.g., Spanish, French, Mandarin) would be an advantage, but not mandatory.

What kind of work culture does RingCentral promote?

RingCentral promotes a work culture that emphasizes collaboration, technical excellence, and customer satisfaction, and is recognized as a Best Place to Work by Glassdoor and Comparably.

What benefits do employees receive?

Employees receive comprehensive medical, dental, and life insurance, pension plans, an employee stock purchase plan (ESPP), paid time off, wellness programs, and various other support services.

Will I be managing cross-functional teams in this role?

Yes, you will be responsible for managing cross-functional teams and fostering teamwork with sales, product, marketing, and customer success teams to drive business growth.

What is the role of the solutions engineering team in relation to customers?

The solutions engineering team provides exceptional technical support to customers throughout the sales cycle and post-sales implementation, acting as key customer advocates to understand and meet their technical needs and business goals.

How does the RVP contribute to sales strategies?

The RVP drives the solutions engineering strategy in collaboration with the sales leadership team, ensuring the sales engineering team is equipped to meet global revenue and customer acquisition targets.

Is there a specific educational requirement for this position?

Yes, a Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field is required, with an MBA or advanced technical degree preferred.

What does the company do to ensure diversity and inclusion?

RingCentral is committed to valuing diversity and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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RingCentral

A leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center.

Technology
Industry
5001-10,000
Employees
1999
Founded Year

Mission & Purpose

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.