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Safety Investigations Specialist I (Dutch Speaker)

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Uber

10d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Legal

AI generated summary

  • You must be fluent in Dutch and English, have 6 months of customer support experience, strong emotional intelligence, and excellent communication skills, preferably with crisis-related experience.
  • You will manage sensitive incident cases, document issues, support reporting parties, categorize incidents for investigations, and maintain effective communication using various platforms.

Requirements

  • Proficiency in Dutch and English is required!
  • Strong EQ, emotional regulation, communication, problem-solving, and critical thinking skills
  • A minimum of 6 months of customer support experience handling sensitive issues.
  • Crisis center, law enforcement or social work experience.
  • Outstanding verbal and written communication
  • Excellent Teammate: You collaborate internally or across functional/regional areas to get the best possible outcome partners/councils.
  • Customer Centricity

Responsibilities

  • - Respond to high volume, live queue of sensitive incident inbound cases. Mainly L1/L2 and part of L3/L4 urgent volume.
  • - Report & document issues with reporting parties using various platforms.
  • - Master multiple knowledge base and contact management systems.
  • - Responds to driver-partners, riders, eaters, couriers, claimants, third parties, and stakeholders related to incidents/accidents that occur in connection with the platform.
  • - Appropriately supports reporting parties, ask detailed questions in order to sufficiently understand the details of the incident, establishes a meticulous relationship, and ensures detailed documentation of the conversation.
  • - Categorize incidents/accidents with appropriate contact types for Special Investigations Unit to further investigate.
  • - Proven excellent interpersonal skills and ability to establish trust.

FAQs

What languages are required for the Safety Investigations Specialist I position?

Proficiency in Dutch and English is required for this position.

What is the primary responsibility of the Safety Investigations Specialist I?

The primary responsibility is to respond to high volume, live queue of sensitive incident inbound cases and drive timely case resolution while providing excellent customer service.

What type of experience is preferred for applicants?

A minimum of 6 months of customer support experience handling sensitive issues is preferred, along with potential experience in crisis centers, law enforcement, or social work.

Is experience in customer service a requirement for this role?

Yes, at least 6 months of customer support experience is required, particularly in handling sensitive issues.

What are some essential skills needed for this job?

Strong emotional intelligence (EQ), communication, problem-solving, critical thinking skills, and outstanding verbal and written communication are essential for this role.

Will the Safety Investigations Specialist I need to communicate with external parties?

Yes, the role involves communicating with driver-partners, riders, eaters, couriers, claimants, third parties, and stakeholders regarding incidents or accidents connected with the platform.

What specific tasks will the Safety Investigations Specialist I be required to perform?

Tasks include documenting issues, responding to reports, categorizing incidents for further investigation, and establishing trust with reporting parties through detailed conversations.

Do candidates need to possess strong teamwork skills?

Yes, being an excellent teammate who can collaborate effectively across functional and regional areas is essential for achieving the best possible outcomes.

Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness