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SAINT LAURENT Client Advisor Miami Design District

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Kering

Aug 1

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Miami

Requirements

  • Preferred experience in providing high-quality service in a client facing role, i.e. in fashion & accessory retail, in customer service or in luxury hospitality
  • Have passion for the fashion culture, like to create personalized looks
  • Have a business mindset and an entrepreneurial spirit
  • Strong team spirit to achieve common goals
  • At ease with using tools and applications, adapts quickly with new technology
  • Motivated to work in a fast-paced environment, able to multitask, prioritize; is open minded and driven by creativity
  • Proactive, passionate & with a problem-solving attitude
  • Excellent written, oral & listening skills, in English and local language, additional languages preferred
  • Embrace change and see it as an opportunity to grow and develop

Responsibilities

  • Provide outstanding client and after-sale service to all visitors and clients
  • Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
  • Cultivate a robust client portfolio to secure a proactive and growing business
  • Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
  • Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
  • Show a transparent and genuine attitude with the client and create a unique connection with them
  • Communicate in a professional and sincere way, with clients and colleagues
  • Effectively use all the available tools to optimize business opportunities
  • Proactively support and collaborate with the front and back-of-house teams, their achievements and ultimately the overall team spirit
  • Upholds and adheres to all company policies and operational procedures

FAQs

What is the primary role of a Client Advisor at SAINT LAURENT?

The primary role of a Client Advisor is to actively contribute to store sales and key indicators, providing a unique and memorable experience to all clients while supporting the management team and upholding the Maison's values and standards.

What qualities are preferred for a Client Advisor candidate?

Preferred qualities include experience in high-quality client-facing roles, passion for fashion, a business mindset, teamwork, adaptability to new technology, creativity, problem-solving skills, and excellent communication abilities in English and the local language, with additional languages being a plus.

Is prior experience in luxury retail required for this position?

While not strictly required, preferred experience includes providing high-quality service in roles related to fashion and accessory retail, customer service, or luxury hospitality.

What does the training process look like for new Client Advisors?

The training process typically includes an introduction to the brand values, product knowledge, sales techniques, and customer service excellence, tailored to ensure Advisors are well-equipped to connect with clients.

Is a college degree required to apply for the Client Advisor position?

A college degree is not explicitly mentioned as a requirement; however, experience in relevant fields is favored.

What is the work schedule like for this position?

The schedule for this position is full-time, with specific hours to be determined based on store needs.

How does SAINT LAURENT view diversity in the workplace?

SAINT LAURENT is committed to building a diverse workforce and believes that diversity in all its forms enriches the workplace, creating opportunities for individuals to express their talents collectively.

Are there opportunities for career advancement in this role?

Yes, there are opportunities for growth and advancement within the company based on performance and the achievement of key performance indicators.

What kind of support do Client Advisors receive from management?

Client Advisors receive support in terms of guidance on best practices, performance tracking, team collaboration, and access to tools and resources that optimize business opportunities.

When is the anticipated start date for the Client Advisor position?

The anticipated start date for this position is September 30, 2024.

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Kering

Retail Luxury Goods and Jewelry

Retail & Consumer Goods
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.