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Sales Advisor

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Hotel Chocolat

16d ago

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London

Requirements

  • - Welcoming our customers and providing excellent service during their visit.
  • - Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
  • - You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
  • - Running tasting sessions and demonstrations of products.
  • - Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
  • - If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.
  • - You don’t need to have retail experience to work here, however we do ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.

Responsibilities

  • Welcoming our customers and providing excellent service during their visit.
  • Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
  • You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
  • Running tasting sessions and demonstrations of products.
  • Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
  • If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.

FAQs

What is the job title for this position?

The job title is Sales Advisor.

Where is the job location?

The job is located at Victoria Street Hotel Chocolat.

What type of contract is being offered?

The contract type is Full-Time Permanent.

What is the salary for this position?

The salary is £13 per hour.

When is the closing date for applications?

The closing date for applications is 09/09/2024.

Do I need prior retail experience to apply?

No, you do not need prior retail experience to work here.

What are the primary responsibilities of a Sales Advisor?

Responsibilities include welcoming customers, managing transactions, product demonstrations, supporting deliveries, and maintaining the store's appearance.

Are there any special incentives offered to employees?

Yes, there are incentives based on performance and a generous employee discount.

What kind of discounts do employees receive?

Employees receive a 50% unlimited staff discount and a 70% discount on a stay in the Hotel Chocolat in St Lucia.

Is flexible working available?

Yes, the company is open to discussions around flexible working.

What values does Hotel Chocolat promote within its workplace?

Hotel Chocolat promotes values of Originality, Authenticity, and Ethics.

Does Hotel Chocolat have a commitment to diversity and inclusion?

Yes, the company celebrates a diverse and inclusive culture and encourages people from all walks of life to apply.

Hotel Chocolat

Our mission is to make people happy through chocolate: cacao growers, customers and employees.

Retail & Consumer Goods
Industry
1001-5000
Employees
2004
Founded Year

Mission & Purpose

Luxury British cacao grower and chocolatier Hotel Chocolat was founded to make people happy through chocolate! Co-founders Angus Thirlwell and Peter Harris built the brand on three unwavering pillars – Originality, Authenticity and Ethics – that remain central to the brand’s success. Starting as an early online brand, the first Hotel Chocolat store opened in Hertfordshire in 2004, and its manager is still at the helm. Today, we have more than 120 Hotel Chocolat's across the UK, with a multi-million strong online global customer database. In the grounds of our eco-conscious, organic cacao farm in Saint Lucia we have also created an amazing visitor experience Project Chocolat, together with the award-winning Rabot Hotel and Restaurant. One of the few chocolate makers to actually grow cacao, we connect the world of sustainable agriculture with the hedonism of top-quality chocolate. This knowledge has enabled us to bring an innovative Gentle Farming programme into the world, bringing to our cacao growing communities enough money for a happy life whilst supporting a bio-diverse, climate smart farming technique. The Hotel Chocolat team has a strong set of cultural values best summarised as ‘Be brave. Be kind.’ We’re just getting started. Come and be a part of what’s next.