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Sales Advisor

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Hotel Chocolat

Jun 14, 2024

Applications are closed

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • London

Requirements

  • You don’t need to have retail experience to work here, however we do ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.

Responsibilities

  • Welcoming our customers and providing excellent service during their visit.
  • Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
  • You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
  • Running tasting sessions and demonstrations of products.
  • Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
  • If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.

FAQs

What is the main responsibility of a Sales Advisor?

The main responsibility of a Sales Advisor is to engage with guests, showcase products, and ensure that an amazing experience is delivered through excellent product and brand knowledge.

What qualities are important for a Sales Advisor?

Important qualities for a Sales Advisor include being passionate, enthusiastic, guest-focused, and possessing strong communication skills to create a warm and personable interaction with customers.

What kind of experience should a Sales Advisor aim to provide to guests?

A Sales Advisor should aim to provide an amazing experience by being knowledgeable about the products and brand, ensuring that guests feel welcomed and valued during their visit.

Is prior sales experience required for the Sales Advisor position?

The job description does not specify a requirement for prior sales experience, but having a background in sales or customer service could be beneficial for the role.

Will training be provided for the Sales Advisor role?

While not explicitly stated in the job description, companies typically offer training to new Sales Advisors to ensure they are well-versed in product knowledge and customer interaction techniques.

How does the Sales Advisor promote the products?

The Sales Advisor promotes products by engaging with guests in a personable manner, showcasing the benefits and features of the products, and utilizing their brand knowledge to build trust and interest.

What is the work environment like for a Sales Advisor?

The work environment for a Sales Advisor is likely to be lively and customer-focused, often involving direct interaction with guests in a retail store setting.

What skills can help a Sales Advisor excel in their role?

Skills that can help a Sales Advisor excel include strong interpersonal communication, active listening, product knowledge, enthusiasm for sales, and an ability to read customer needs effectively.

Our mission is to make people happy through chocolate: cacao growers, customers and employees.

Retail & Consumer Goods
Industry
1001-5000
Employees
2004
Founded Year

Mission & Purpose

Luxury British cacao grower and chocolatier Hotel Chocolat was founded to make people happy through chocolate! Co-founders Angus Thirlwell and Peter Harris built the brand on three unwavering pillars – Originality, Authenticity and Ethics – that remain central to the brand’s success. Starting as an early online brand, the first Hotel Chocolat store opened in Hertfordshire in 2004, and its manager is still at the helm. Today, we have more than 120 Hotel Chocolat's across the UK, with a multi-million strong online global customer database. In the grounds of our eco-conscious, organic cacao farm in Saint Lucia we have also created an amazing visitor experience Project Chocolat, together with the award-winning Rabot Hotel and Restaurant. One of the few chocolate makers to actually grow cacao, we connect the world of sustainable agriculture with the hedonism of top-quality chocolate. This knowledge has enabled us to bring an innovative Gentle Farming programme into the world, bringing to our cacao growing communities enough money for a happy life whilst supporting a bio-diverse, climate smart farming technique. The Hotel Chocolat team has a strong set of cultural values best summarised as ‘Be brave. Be kind.’ We’re just getting started. Come and be a part of what’s next.

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