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Sales Advisor

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Marks and Spencer

10d ago

  • Job
    Full-time
    Entry & Junior Level
  • Sales & Business Development
    Hospitality & Retail
  • Dublin

AI generated summary

  • You must create exceptional customer experiences, prioritize service, engage in sales, support store initiatives, ensure product presentation, and adapt flexibly while promoting team development.
  • You will enhance customer experiences, ensure product presentation, meet sales targets, support events, follow safe practices, improve store performance, and promote team development.

Requirements

  • Sales Advisor - Clothing & Home - Fixed Term 16Hrs - Liffey Valley
  • Flexi Monday 14.00-18.00 Wednesday 12.00-14.00 Saturday 12.00-14.00
  • Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
  • Always put the customer first and prioritise customer before task
  • Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
  • Involvement in Plan A activity to support store and local community initiatives
  • Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
  • Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
  • Actively take part in store events to achieve selling targets
  • Create selling opportunities at all service points
  • Understand the store business priorities and play your part to improving the store performance
  • Follow safe and legal working practices
  • Make every penny count by working productively and minimise losses throughout the store
  • Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve
  • Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
  • Own your personal development, continuing to look for opportunities to grow your knowledge
  • Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team

Responsibilities

  • Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
  • Always put the customer first and prioritise customer before task
  • Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
  • Involvement in Plan A activity to support store and local community initiatives
  • Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
  • Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
  • Actively take part in store events to achieve selling targets
  • Create selling opportunities at all service points
  • Understand the store business priorities and play your part to improving the store performance
  • Follow safe and legal working practices
  • Make every penny count by working productively and minimise losses throughout the store
  • Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve
  • Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
  • Own your personal development, continuing to look for opportunities to grow your knowledge
  • Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team

FAQs

What are the working hours for this Sales Advisor position?

The fixed term position requires 16 hours per week with specific shifts on Sundays, Mondays, Wednesdays, and Saturdays, plus flexi hours during the week.

What is the primary purpose of the Sales Advisor role?

The primary purpose is to deliver an exceptional customer experience by serving and selling in-store and through all digital channels.

How does a Sales Advisor create an exceptional customer experience?

A Sales Advisor creates an exceptional customer experience by proactively serving customers, prioritizing their needs, and maintaining excellent standards of product presentation.

What are the key accountabilities related to selling?

Key accountabilities for selling include confidently selling products using knowledge, asking questions to understand customer needs, participating in store events, and creating selling opportunities.

What responsibilities does a Sales Advisor have towards the store's performance?

A Sales Advisor is responsible for understanding store business priorities, following safe and legal working practices, minimizing losses, and delivering key activity and operational processes efficiently.

How important is teamwork in this role?

Teamwork is crucial in this role; Sales Advisors are expected to adapt, work flexibly, support colleagues, and share knowledge to promote team performance and individual development.

Are there opportunities for personal development in this position?

Yes, Sales Advisors are encouraged to own their personal development and seek opportunities to grow their knowledge and skills.

Is involvement in community initiatives part of the Sales Advisor's role?

Yes, Sales Advisors are involved in Plan A activities to support store and local community initiatives.

Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan