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Sales Advisor - Norwich

  • Job
    Part-time
    Junior Level
  • Hospitality & Retail
  • Norwich

AI generated summary

  • You must have a strong retail sales/customer service background, be passionate about providing exceptional customer experiences, able to multitask, answer product questions, and optimize sales to encourage customer loyalty. Join our team today!
  • You will provide exceptional customer service, address product inquiries, process mail orders efficiently, and collect customer data to boost loyalty and expand the database.

Requirements

  • With a strong retail sales or customer service background, you will often be the first point of contact for our customers and will be responsible for providing them with a superb shopping experience, surpassing their expectations at every opportunity.
  • We work with PRIDE; our company values every day - You will assist customers, resourcefully identifying their needs and answering product-related questions whilst, at the same time, optimising sales and encouraging customer loyalty. You will be passionate and dedicated to go the extra mile for our customers and our team, and willing to take on multiple tasks.
  • If you share our obsession with providing our customers with a fantastic shopping experience, we would like to hear from you! This is a superb opportunity to join one of the UK's fastest-growing multi-channel retailers.

Responsibilities

  • Provide excellent customer service and surpassing customer expectations at every opportunity;
  • Identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits;
  • Ensure that all customers’ mail orders are completed efficiently and on time;
  • Take every opportunity to capture customer data in order to expand TWC database and encourage customer loyalty.

FAQs

What qualifications or experience do I need to become a Sales Advisor at The White Company in Norwich?

To become a Sales Advisor at The White Company in Norwich, you should have a strong retail sales or customer service background. Previous experience in a similar role would be beneficial, as well as a passion for providing excellent customer service and exceeding customer expectations.

What will my responsibilities be as a Sales Advisor at The White Company in Norwich?

As a Sales Advisor, your responsibilities will include providing excellent customer service, identifying customer needs and answering product-related questions, completing mail orders efficiently, and capturing customer data to encourage loyalty. You will also be expected to optimize sales and contribute to a fantastic shopping experience for customers.

What benefits are offered to Sales Advisors at The White Company in Norwich?

Sales Advisors at The White Company in Norwich are offered a range of benefits, including a 50% discount on products, 20 days holiday (rising to 25), a Volunteer Day with a charity of your choice, a discretionary bonus scheme, access to the Perk Place Benefits Platform, enrollment into the Group Personal Pension scheme, access to the Wagestream Money Management app, life assurance coverage, and social events throughout the year.

Is diversity and inclusion important at The White Company in Norwich?

Yes, diversity and inclusion are important at The White Company in Norwich. The company is committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. They actively promote equality, diversity, and inclusion in their recruitment and selection process.

What is The White Company's commitment to sustainability?

The White Company is committed to building a sustainable legacy that will enable a brighter future for people and the planet. This commitment to sustainability is reflected in everything they do, from their products to their business practices.

Retail & Consumer Goods
Industry
1001-5000
Employees
1994
Founded Year

Mission & Purpose

We’ve been making impeccably stylish, beautifully designed products, principally in white, for over 25 years. Think style not fashion, quality not quantity and an attention to detail that extends through everything we do – from the hand-stitching on a luxurious high thread-count pillowcase to our second-to-none customer service. We believe it’s the little things that matter. Precious moments of uncomplicated happiness are our constant inspiration and it is with those in mind that we design and create edited collections made to last and become an intimate part of our lives. We spend time developing our product ranges and put the same care and attention to detail into selecting the best people to join our growing and innovative business. From retail stores and ecommerce to Buying & Merchandising, quality experts, our support services, qualified accountants and visual/creative experts - The White Company inspires passion from all its people, and a genuine commitment to each other.