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Sales Advisor & Keyholder

  • Job
    Junior & Mid Level
  • Hospitality & Retail
  • Carlisle

AI generated summary

  • You commit to being a brand ambassador and supporting store success and team, no retail experience needed. Join us at Hotel Chocolat!
  • You will provide excellent customer service, manage transactions, learn about our products, run tastings, support with deliveries and maintain store appearance.


  • You don’t need to have retail experience to work here, however we do ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.


  • Welcoming our customers and providing excellent service during their visit.
  • Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
  • You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
  • Running tasting sessions and demonstrations of products.
  • Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
  • If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.


What is the salary for this Sales Advisor & Keyholder position?

The salary for this position is £12.00 per hour.

What are some of the responsibilities of a Sales Advisor & Keyholder at Hotel Chocolat?

Some responsibilities include welcoming customers, providing excellent service, processing transactions, running tasting sessions, supporting with deliveries and stock, and preparing drinks and snacks.

Do I need retail experience to apply for this role?

Retail experience is not required, but we do ask for a commitment to being a true brand ambassador and supporting the success of the store and team.

Are there any employee benefits offered for this position?

Yes, benefits include incentives based on performance, 50% staff discount, 70% discount off a stay in our Hotel in St Lucia, flexible working options, and the opportunity to work in an exciting and innovative company.

Our mission is to make people happy through chocolate: cacao growers, customers and employees.

Retail & Consumer Goods
Founded Year

Mission & Purpose

Luxury British cacao grower and chocolatier Hotel Chocolat was founded to make people happy through chocolate! Co-founders Angus Thirlwell and Peter Harris built the brand on three unwavering pillars – Originality, Authenticity and Ethics – that remain central to the brand’s success. Starting as an early online brand, the first Hotel Chocolat store opened in Hertfordshire in 2004, and its manager is still at the helm. Today, we have more than 120 Hotel Chocolat's across the UK, with a multi-million strong online global customer database. In the grounds of our eco-conscious, organic cacao farm in Saint Lucia we have also created an amazing visitor experience Project Chocolat, together with the award-winning Rabot Hotel and Restaurant. One of the few chocolate makers to actually grow cacao, we connect the world of sustainable agriculture with the hedonism of top-quality chocolate. This knowledge has enabled us to bring an innovative Gentle Farming programme into the world, bringing to our cacao growing communities enough money for a happy life whilst supporting a bio-diverse, climate smart farming technique. The Hotel Chocolat team has a strong set of cultural values best summarised as ‘Be brave. Be kind.’ We’re just getting started. Come and be a part of what’s next.