You need retail or customer-facing experience, strong communication skills, leadership experience, and a customer-first mindset.

You will inspire customers, enhance their experience, support team performance, promote safety, and ensure excellent garment care and store operations.

Customer Relations

Hospitality & Retail

United Kingdom

London

Large

At H&M, we welcome you to be yourself and feel like you truly belong. Help us reimagine the future of an entire industry by making everyone look, feel, and do good.

We take pride in our history of making fashion accessible to everyone and led by our values we strive to build a more welcoming, inclusive, and sustainable industry. We are privileged to have more than 120,000 colleagues, in over 75 countries across the world. That’s 120 000 individuals with unique experiences, skills, and passions. At H&M, we believe everyone can make an impact, we believe in giving people responsibility and a strong sense of ownership. Our business is your business, and when you grow, we grow. Be yourself & more at H&M.

Fashion & Arts

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 Job Description
 This is a permanent full-time position, offering 30 hours per week. The position is based in the H&amp;M Ealing store.
 As a Sales Advisor Team Leader, you lead the way in direct customer service, store operations, and team development whilst supporting the management team to deliver the best experience for customers and colleagues.
 This role is a great step for those with some supervisory experience who wish to pursue a management role in H&amp;M as a Visual Merchandiser or Department Manager.
 Key responsibilities:
 <ul>
 <li>You are responsible for inspiring our customers by promoting campaigns, offers, and activities and by being commercially aware of H&amp;M, other retailers, and the current environment.</li>
 <li>You are responsible for delivering a great customer experience that contributes to the sales and profit goals of your store.</li>
 <li>You support the store management team to create a great team, by leading the way and leading by example, and also ensuring that all colleagues deliver great garment care and store operations.</li>
 <li>You follow health and safety routines to promote the safety and well-being of all our colleagues and customers.</li>
 </ul> Qualifications
 We are looking for people who have:
 <ul>
 <li>Experience in a retail, hospitality or customer-facing role</li>
 <li>Excellent communication skills and the ability to lead, train, and develop teams</li>
 <li>Previous leadership experience is meriting</li>
 <li>A Customer-first mindset</li>
 </ul> Additional Information
 Availability 6 days fully flexible, weekends included. Unfortunately, this is not a position that we are able to offer sponsorship for under the skilled worker route.
 Benefits
 We offer all our employees at H&amp;M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&amp;M Group brands in stores and online. Brands covered by the discount are H&amp;M (Beauty and Move included), COS, Weekday, Monki, H&amp;M HOME, &amp; Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&amp;M Incentive Program – HIP. You can read more about our H&amp;M Incentive Program here.
 In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
 Inclusion &amp; Diversity
 H&amp;M is a part of H&amp;M Group. At H&amp;M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
 We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
 Company Description
 H&amp;M Group is a family of brands; H&amp;M, COS, Weekday, Monki, H&amp;M HOME, &amp; Other Stories, ARKET and Afound. At H&amp;M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&amp;M Group here.
 H&amp;M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion &amp; quality at the best price in a sustainable way. Learn more about H&amp;M here.
</div>


 Job Description
  This is a permanent full-time position, offering 30 hours per week. The position is based in the H&M Ealing store.
 As a Sales Advisor Team Leader, you lead the way in direct customer service, store operations, and team development whilst supporting the management team to deliver the best experience for customers and colleagues.
 This role is a great step for those with some supervisory experience who wish to pursue a management role in H&M as a Visual Merchandiser or Department Manager.
  Key responsibilities:
 
  You are responsible for inspiring our customers by promoting campaigns, offers, and activities and by being commercially aware of H&M, other retailers, and the current environment.
  You are responsible for delivering a great customer experience that contributes to the sales and profit goals of your store.
  You support the store management team to create a great team, by leading the way and leading by example, and also ensuring that all colleagues deliver great garment care and store operations.
  You follow health and safety routines to promote the safety and well-being of all our colleagues and customers.
   Qualifications
  We are looking for people who have:
 
  Experience in a retail, hospitality or customer-facing role
  Excellent communication skills and the ability to lead, train, and develop teams
  Previous leadership experience is meriting
  A Customer-first mindset
   Additional Information
  Availability 6 days fully flexible, weekends included. Unfortunately, this is not a position that we are able to offer sponsorship for under the skilled worker route.
  Benefits
 We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
  In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
  Inclusion & Diversity
  H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
  We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
  Company Description
 H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here.
 H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.


Sales Advisor Team Leader - Ealing

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