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Sales and Account Manager Airports, Middle East & Africa

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Amadeus

18d ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Sales & Business Development
  • Dubai
  • Quick Apply

AI generated summary

  • You need 10 years in sales/account management in airports, strong client relationships, Arabic and English fluency, cultural sensitivity, excellent communication skills, and organizational abilities.
  • You will drive sales cycles, develop customer relationships, strategize for market growth, manage account plans, collaborate with internal teams, and identify upsell opportunities for long-term success.

Requirements

  • In depth knowledge of the of the Air Travel Industry and Airport technology
  • 10 years of experience in Business Development or Sales & Account Management with a significant portion within the Airports sector
  • Proven track record of achieving or exceeding sales targets, by closing large and complex deals including financial structuring and negotiations
  • Experience in building and maintaining client relationships at Senior levels
  • English and Arabic speaker required. Any additional language, in particular French, is a strong plus.
  • Strong cultural sensitivity & teamwork skills
  • Excellent communication skills; capable of interfacing with customers at all levels
  • Ability to build credibility and to keep good relationships with customers whilst preserving Amadeus' interests
  • High organizational skills and perseverance
  • Ability to multi-task and to work to deadlines, both independently and collaboratively within teams
  • Ability to travel for business

Responsibilities

  • Understand the Amadeus Global and Airport strategy and vision, mapping it against the market requirements
  • Understand our customer’s operations, their strategies and challenges to ensure prioritization of deliveries in line with customer's needs
  • Work with Head of Sales MEA to define a short- and long-term strategy to achieve the commercial targets in the region
  • Develop and further expand Amadeus market presence in the Middle East and African markets
  • Drive the end to end sales cycle - from the prospect qualification to the contract closure
  • Hunting skills required with a clear consultative selling and long-term partnership approach
  • Proven ability to develop relationships and interact with Senior and C level stakeholders
  • Extensive experience with procurement processes (tenders and RFx), understand how to develop and promote Amadeus value propositions with customers
  • In depth understanding of the market and the competitive environment
  • Develop and execute the winning sales strategy in alignment with the Head of Sales MEA
  • Be a trusted advisor to customers throughout the contract life cycle
  • Develop a long-term partnership with customers, ensuring loyalty and highest level of customer satisfaction
  • Gain in depth understanding of the customer’s business and identify up-sell opportunities
  • Proactively manage customer purchase decisions to optimize the sales cycle
  • Leverage individual value drivers, understand and influence wide range of customer stakeholders
  • Ensure a close collaboration with internal teams for Pre-sales, Implementation and Customer Success
  • Pro-actively share information within the organization to attend customer needs
  • Develop and execute account plans to achieve revenue targets and account growth
  • Collaborate to knowledge creation, sharing and maintenance with commercial support teams (Portfolio Management, R&D, Legal, etc.)
  • Identify, share and re-use functional best practices, experiences, and lessons learned within the team (through forums, calls, communities, etc.)

FAQs

What is the primary purpose of the Sales and Account Manager role?

The primary purpose is to develop, expand, and grow the Amadeus Airport footprint while providing service excellence to existing customers in the Middle East and Africa region.

Who does the Sales and Account Manager report to?

The Sales and Account Manager reports to the Head of Sales for the Middle East and Africa.

What kind of customers will the Sales and Account Manager be working with?

The Sales and Account Manager will work with airports, airlines, governments, and ground handlers.

What experience is required for this role?

A minimum of 10 years of experience in Business Development or Sales & Account Management with significant experience within the Airports sector is required.

Are language skills important for this position?

Yes, fluency in English and Arabic is required, and proficiency in additional languages, particularly French, is considered a strong plus.

What are the key responsibilities of the Sales and Account Manager?

Key responsibilities include driving the end-to-end sales process, developing long-term customer partnerships, managing account performance, and collaborating with internal teams.

Is travel required for this position?

Yes, the position requires the ability to travel for business.

Where is this position located?

This position is located in Dubai, United Arab Emirates.

What kind of sales skills are necessary for this role?

Proven hunting skills, consultative selling, the ability to develop relationships with Senior and C-level stakeholders, and extensive experience with procurement processes are necessary.

What is Amadeus's stance on diversity and inclusion?

Amadeus aspires to be a leader in Diversity, Equity, and Inclusion, fostering a culture of belonging and fair treatment for all employees.

Technology
Industry
10,001+
Employees
1987
Founded Year

Mission & Purpose

Amadeus is a leading provider of advanced technology solutions for the global travel industry. Their innovative solutions empower travel agencies, airlines, hotels, and other travel service providers to streamline their operations, enhance customer experiences, and drive business growth. Amadeus offers a wide range of products and services, including reservation systems, airline IT solutions, travel agency platforms, hotel distribution systems, and travel data analytics. Their ultimate mission is to shape the future of travel by delivering cutting-edge technology solutions that enable seamless and personalised travel experiences. With a deep understanding of the industry and a commitment to innovation, Amadeus strives to transform the way people plan, book, and experience travel, while helping businesses thrive in the dynamic and competitive travel landscape.

Culture & Values

  • Customer first

    We listen carefully and work as partners. We keep our promises. We’re committed to our customers’ success.

  • Working together

    We respect and embrace diversity of all people and cultures. We collaborate across teams. We communicate clearly and act decisively.

  • Taking responsibility

    We’re accountable for our own work. We act as owners and use company resources carefully. We keep developing our skills.

  • Aiming for excellence

    We strive for outstanding results in a competitive market. We learn from our mistakes. We innovate and welcome change.

Benefits

  • Annual bonus

    Rewarding your work.

  • Equity plans

    To share in what you build.

  • Wellbeing programs

    Keeping you healthy.

  • Learning environment

    Always be excited to work at Amadeus.

  • Flexible workplace

    Because life comes first.