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Sales and Service Leader - Full Time

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SEPHORA

17d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • New York

AI generated summary

  • You need prior leadership experience, a passion for client service, strong communication skills, adaptability, flexible availability, consistent attendance, and the ability to lift 50 pounds.
  • You will implement sales and service experiences, coach team members, execute client engagement strategies, maintain compliance, and support client loyalty programs while monitoring performance.

Requirements

  • Prior leadership experience, preferably in retail sales or services.
  • Passion for client service and teamwork.
  • Strong communication skills, ability to multitask.
  • Resilience and adaptability to changing store priorities.
  • Flexible availability to work during “peak” retail hours.
  • Consistent and reliable attendance.
  • Ability to lift and carry up to 50 pounds.

Responsibilities

  • Implementing Sales and Service Experiences: Ensure the implementation of sales and service experiences that meet Sephora's standards.
  • Support and Coach Team: Support and coach team members in selling, service, and operations.
  • Executing Client Service and Sales: Execute our client service model and sales strategies, driving customer engagement.
  • Ensuring Compliance with Sephora Standards: Ensure compliance with store standards, maintaining a professional environment.
  • Ensuring Client Loyalty and Engagement: Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success.

FAQs

What is the job title for this position?

The job title is Sales and Service Leader - Full Time.

Where is the job located?

The job is located at 1535 Broadway, New York City, NY 10036, United States.

What are the working hours for this position?

This position is full time and may require flexible availability to work during peak retail hours.

What is the hourly pay range for this position?

The hourly pay ranges from $27.15 to $33.41, depending on qualifications and experience.

What kind of team will I be supporting in this role?

You will be supporting a dedicated team of Coordinators, Licensed Beauty Advisors, and Beauty Advisors.

What qualifications are required for this position?

Prior leadership experience in retail sales or services, a passion for client service, strong communication skills, adaptability, and the ability to lift and carry up to 50 pounds are required.

Does Sephora offer any benefits?

Yes, Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility.

Is there an opportunity for flexible work hours in this role?

Yes, Sephora offers a Flex (on demand) position for employees who can work anywhere from 0-19 hours a week, allowing for a balance with other commitments.

Is Sephora an equal opportunity employer?

Yes, Sephora is an equal opportunity employer and values a diverse and inclusive workplace.

Is there a minimum time for which this job posting will be active?

Yes, this job will be posted for a minimum of 5 business days.

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SEPHORA

Reimagine your future, with Sephora

Retail & Consumer Goods
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

At Sephora, we stand together and we stand for something more since 1969. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. As part of the LVMH family, Sephora’s excellence, innovation, and entrepreneurial spirit have made us the world’s leading beauty retailer growing twice faster than the market. With our 3 000 stores & corners in 36 markets and our 31 websites, we offer clients a unique retail experience with innovative services and nearly 300 beauty brands including Sephora’s own brand, Sephora Collection. Beautifying people’s lives is a full-time challenge that our more than 46 000 passionate in-store and Head Office team members tackle every day. At Sephora, you can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. Sparked by energy and excitement, our passion is contagious. So if you are ready to make your mark at a leading global retailer and belong to something beautiful, join us and reimagine your future, with Sephora.