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Sales and Service Leader - Full Time

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SEPHORA

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Des Peres

AI generated summary

  • You need prior leadership experience, strong communication skills, a passion for client service, adaptability, flexible availability, reliable attendance, and the ability to lift up to 50 pounds.
  • You will implement sales and service experiences, coach your team, execute client strategies, ensure compliance with standards, and support client loyalty initiatives while monitoring KPIs.

Requirements

  • Prior leadership experience, preferably in retail sales or services.
  • Passion for client service and teamwork.
  • Strong communication skills, ability to multitask.
  • Resilience and adaptability to changing store priorities.
  • Flexible availability to work during “peak” retail hours.
  • Consistent and reliable attendance.
  • Ability to lift and carry up to 50 pounds.

Responsibilities

  • Implementing Sales and Service Experiences: Ensure the implementation of sales and service experiences that meet Sephora's standards.
  • Support and Coach Team: Support and coach team members in selling, service, and operations.
  • Executing Client Service and Sales: Execute our client service model and sales strategies, driving customer engagement.
  • Ensuring Compliance with Sephora Standards: Ensure compliance with store standards, maintaining a professional environment.
  • Ensuring Client Loyalty and Engagement: Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success.

FAQs

What is the Job Title for this position?

The Job Title is Sales and Service Leader - Full Time.

Where is the job located?

The job is located at MO-West County Mall, 37 West County Center, #A2, Des Peres, MO 63131, United States.

Is this position hourly or salaried?

This position is hourly (Non-Exempt).

What are the main responsibilities of the Sales and Service Leader?

The main responsibilities include implementing sales and service experiences, supporting and coaching the team, executing client service and sales, ensuring compliance with Sephora standards, and supporting client loyalty and engagement.

What qualifications are required for this position?

Qualifications include prior leadership experience in retail sales or services, a passion for client service and teamwork, strong communication skills, resilience, flexibility, reliable attendance, and the ability to lift and carry up to 50 pounds.

What is the pay range for this position?

The pay range is $23.00 - $28.25 per hour, depending on qualifications and relevant experience.

Are there benefits offered for this position?

Yes, Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility.

Is flexibility in work hours available?

Yes, there is flexibility available, and there is also a Flex (on demand) position that allows for working anywhere from 0-19 hours a week.

Does Sephora provide equal employment opportunities?

Yes, Sephora is an equal opportunity employer and values a diverse and inclusive workplace.

How long will this job be posted?

This job will be posted for a minimum of 5 business days.

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SEPHORA

Reimagine your future, with Sephora

Retail & Consumer Goods
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

At Sephora, we stand together and we stand for something more since 1969. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. As part of the LVMH family, Sephora’s excellence, innovation, and entrepreneurial spirit have made us the world’s leading beauty retailer growing twice faster than the market. With our 3 000 stores & corners in 36 markets and our 31 websites, we offer clients a unique retail experience with innovative services and nearly 300 beauty brands including Sephora’s own brand, Sephora Collection. Beautifying people’s lives is a full-time challenge that our more than 46 000 passionate in-store and Head Office team members tackle every day. At Sephora, you can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. Sparked by energy and excitement, our passion is contagious. So if you are ready to make your mark at a leading global retailer and belong to something beautiful, join us and reimagine your future, with Sephora.