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Sales and Service Specialist

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
  • Nashville

AI generated summary

  • You need a 2-year degree or equivalent, retail sales experience, and ideally automotive or management experience for this Sales and Service Specialist position at Bridgestone Americas.
  • You will provide excellent customer service, resolve issues, conduct sales, perform basic vehicle service tasks, and assist with store operations to drive growth and development opportunities.

Requirements

  • 2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
  • Previous consumer retail sales experience
  • Previous automotive experience a plus
  • Previous management/supervisory experience a plus

Responsibilities

  • Customer service, sales, customer issue resolution- 75%
  • Basic vehicle service tasks, Oil, tires, fluids- 25%
  • Store operations, opening/closing, inventory, displays- as needed basis
  • Growth and career development role:
  • May assist Manager or act as Manager-On-Duty in certain circumstances or to support development
  • Will learn all aspects of store operations and flex between front/back shop tasks
  • High School Diploma or equivalent
  • Valid automobile driver's license
  • Customer service and career growth mindset
  • Ability to complete required store education courses and modules required for this position
  • Ability to learn and perform basic vehicle service tasks
  • Ability to learn and operate store systems

FAQs

What are the primary responsibilities of a Sales and Service Specialist?

The primary responsibilities of a Sales and Service Specialist include assessing customer needs, recommending products and services, performing entry-level vehicle services, and ensuring customer satisfaction through timely completion of services.

What skills are necessary to excel in this role?

Strong customer service skills, attention to detail, basic automotive knowledge, and the ability to efficiently complete vehicle services are necessary to excel in the Sales and Service Specialist role.

What career growth opportunities are available for Sales and Service Specialists?

Sales and Service Specialists have the opportunity to advance within Firestone Complete Auto Care by learning all aspects of store operations and demonstrating proficiency in serving customers and completing vehicle services.

Manufacturing & Electronics
Industry
10,001+
Employees
1967
Founded Year

Mission & Purpose

Nashville, Tennessee-based Bridgestone Americas, Inc. is a subsidiary of Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions. Bridgestone develops, manufactures and markets a diverse portfolio of original equipment and replacement tires, tire-centric solutions, mobility solutions and other rubber-associated and diversified products that deliver social and customer value. These best-in-class offerings are sold to consumers and fleet customers around the world under the trusted Bridgestone and Firestone brand names. With more than 50 production facilities and 55,000 employees, the Bridgestone Americas enterprise spans from Canada to Argentina. Business units of Bridgestone Americas include Bridgestone Retail Operations, the world’s largest network of company-owned retail tire and automotive service centers; Bandag, a leader in commercial tire retreading worldwide; Firestone Building Products, an industry leader in commercial roofing and building solutions; and Firestone Industrial Products, a leading provider of technologically advanced air springs for commercial and passenger vehicle applications. Across all its businesses, Bridgestone is dedicated to shaping a sustainable future. Guided by its global corporate social responsibility commitment, Our Way to Serve, the company strives to improve the way people around the world move, live, work and play in every aspect of its business.