FAQs
What are the primary responsibilities of a Sales and Service Specialist at Firestone Complete Auto Care?
The primary responsibilities include assessing customer needs, recommending products and services, performing entry-level vehicle services, and ensuring customer satisfaction through timely completion of services.
How does the Sales and Service Specialist role contribute to future career growth within the company?
This role serves as a key pipeline for future career growth by providing valuable experience in all aspects of store operations and opportunities to develop skills in customer service and basic vehicle maintenance.
What skills are essential for success in the Sales and Service Specialist role?
Essential skills include the ability to assess customer needs, recommend appropriate products/services, perform basic vehicle services, and ensure customer satisfaction through effective communication and timely completion of tasks.
What can successful individuals in the Sales and Service Specialist role expect to learn?
Successful individuals can expect to learn all aspects of store operations, develop customer service skills, and become proficient in basic vehicle maintenance tasks.
How does the Sales and Service Specialist role balance customer interaction and vehicle service tasks?
Sales and Service Specialists effectively balance customer interaction by assessing needs, recommending products/services, and ensuring customer satisfaction, while also efficiently completing basic vehicle service tasks as required.