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Sales and Service Technician

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  • Job
    Junior Level
  • Hospitality & Retail
  • Houston


  • 2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
  • Previous consumer retail sales experience
  • Previous automotive experience a plus
  • Previous management/supervisory experience a plus


  • Customer service, sales, customer issue resolution- 75%
  • Basic vehicle service tasks, Oil, tires, fluids- 25%
  • Store operations, opening/closing, inventory, displays- as needed basis
  • Growth and career development role:
  • May assist Manager or act as Manager-On-Duty in certain circumstances or to support development
  • Will learn all aspects of store operations and flex between front/back shop tasks
  • High School Diploma or equivalent
  • Valid automobile driver's license
  • Customer service and career growth mindset
  • Ability to complete required store education courses and modules required for this position
  • Ability to learn and perform basic vehicle service tasks
  • Ability to learn and operate store systems


What are the primary responsibilities of a Sales and Service Specialist at Firestone Complete Auto Care?

The primary responsibilities include assessing customer needs, recommending products and services, performing entry-level vehicle services, and ensuring customer satisfaction through timely completion of services.

How does the Sales and Service Specialist role contribute to future career growth within the company?

This role serves as a key pipeline for future career growth by providing valuable experience in all aspects of store operations and opportunities to develop skills in customer service and basic vehicle maintenance.

What skills are essential for success in the Sales and Service Specialist role?

Essential skills include the ability to assess customer needs, recommend appropriate products/services, perform basic vehicle services, and ensure customer satisfaction through effective communication and timely completion of tasks.

What can successful individuals in the Sales and Service Specialist role expect to learn?

Successful individuals can expect to learn all aspects of store operations, develop customer service skills, and become proficient in basic vehicle maintenance tasks.

How does the Sales and Service Specialist role balance customer interaction and vehicle service tasks?

Sales and Service Specialists effectively balance customer interaction by assessing needs, recommending products/services, and ensuring customer satisfaction, while also efficiently completing basic vehicle service tasks as required.

Manufacturing & Electronics
Founded Year

Mission & Purpose

Nashville, Tennessee-based Bridgestone Americas, Inc. is a subsidiary of Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions. Bridgestone develops, manufactures and markets a diverse portfolio of original equipment and replacement tires, tire-centric solutions, mobility solutions and other rubber-associated and diversified products that deliver social and customer value. These best-in-class offerings are sold to consumers and fleet customers around the world under the trusted Bridgestone and Firestone brand names. With more than 50 production facilities and 55,000 employees, the Bridgestone Americas enterprise spans from Canada to Argentina. Business units of Bridgestone Americas include Bridgestone Retail Operations, the world’s largest network of company-owned retail tire and automotive service centers; Bandag, a leader in commercial tire retreading worldwide; Firestone Building Products, an industry leader in commercial roofing and building solutions; and Firestone Industrial Products, a leading provider of technologically advanced air springs for commercial and passenger vehicle applications. Across all its businesses, Bridgestone is dedicated to shaping a sustainable future. Guided by its global corporate social responsibility commitment, Our Way to Serve, the company strives to improve the way people around the world move, live, work and play in every aspect of its business.