FAQs
What is the role of a Sales Assistant at your store?
The Sales Assistant is the first point of contact with customers and plays a crucial role in creating a great shopping experience, replenishing the store, maintaining housekeeping, ensuring visual standards, and sharing product knowledge.
What qualities are you looking for in a candidate?
We are looking for someone with a passion for selling and engaging with people, enthusiasm, a hands-on attitude, attention to detail, excellent timekeeping, strong people skills, and an interest in our products and brand.
What benefits do you offer to Sales Assistants?
Benefits include a 50% employee discount across Mountain Warehouse and Animal, a monthly bonus, a twice-yearly uniform allowance, 20 days of annual leave plus Bank Holidays (pro-rata), an auto-enrolment pension scheme, an employee referral incentive, an employee assistance program, a Cycle to Work scheme, opportunities for development and progression, a colleague hardship scheme, and access to an online learning portal.
Are there opportunities for career growth within the company?
Yes, we are passionate about developing our store teams. Many team members have progressed from Sales Assistant roles to Supervisor positions and beyond, and we have recently launched a learning platform with useful tools for development.
What is the work environment like?
The work environment is fast-paced and stable, focusing on teamwork and personal growth. We encourage a culture of hard work and striving for achievement in a retail setting that’s centered around outdoor activities.
How does the employee referral incentive work?
The employee referral incentive rewards current employees for referring qualified candidates who are hired by the company. The specifics of the incentive can be discussed further during the hiring process.
What is included in the 'Employee Assistance Programme'?
The Employee Assistance Programme provides confidential support and resources to help team members deal with personal challenges, including mental health support, financial advice, and other wellbeing resources.
What is the expected schedule for a Sales Assistant?
The schedule may vary, including weekends and holidays, due to the retail nature of the job. Specific hours can be discussed during the interview, as we aim to accommodate the needs of our employees within the store's operating hours.
How do I apply for the Sales Assistant position?
You can apply by following the application process outlined in the job posting on our website or by visiting your nearest store to inquire about available positions.
What should I bring to the interview?
Candidates should bring a copy of their resume, any relevant experience, and a positive attitude. It’s also beneficial to prepare questions about the role and the company to demonstrate your interest.