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Sales Assistant

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Mulberry England

21d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Dublin
  • Quick Apply

AI generated summary

  • You must be customer-focused, team-oriented, curious, environmentally conscious, and passionate about fashion, offering memorable experiences and promoting sustainability.
  • You will create a welcoming environment, deliver memorable customer experiences, build relationships, learn about products, support sustainability, and promote equity within the community.

Requirements

  • You will always be customer focused:
  • You will create a welcoming and fun environment for your customers and team.
  • You will be committed to delivering an engaging and memorable customer experience in your store.
  • You will develop and maintain key customer relationships using instore CRM tools to support you.
  • You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.
  • You will be responsible:
  • You will be curious about the business and willing to share your ideas.
  • You will enjoy working as part of a team and nurture relationships with your colleagues.
  • You will deliver operational excellence showing respect and consideration for people, product and your environment.
  • You will be environmentally conscious:
  • As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.
  • You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
  • You are:
  • Engaging
  • Agile
  • Curious
  • In love with fashion!

Responsibilities

  • You will create a welcoming and fun environment for your customers and team.
  • You will be committed to delivering an engaging and memorable customer experience in your store.
  • You will develop and maintain key customer relationships using instore CRM tools to support you.
  • You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.
  • You will be curious about the business and willing to share your ideas.
  • You will enjoy working as part of a team and nurture relationships with your colleagues.
  • You will deliver operational excellence showing respect and consideration for people, product and your environment.
  • As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.
  • You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.

FAQs

What is the role of a Sales Assistant at Mulberry?

The role of a Sales Assistant at Mulberry, referred to as 'Experience Experts', involves creating memorable experiences for customers, using product knowledge and storytelling to nurture long-lasting relationships.

What are some key responsibilities of the Sales Assistant position?

Responsibilities include creating a welcoming environment, delivering engaging customer experiences, maintaining customer relationships using CRM tools, and supporting operational excellence within the team.

Is sustainability a focus for Mulberry?

Yes, sustainability is a core value at Mulberry, and as a certified B Corp business, employees are encouraged to incorporate environmentally responsible practices into their work.

What qualities are we looking for in a Sales Assistant?

We are looking for candidates who are engaging, agile, curious, and have a passion for fashion.

What kind of training and development opportunities does Mulberry offer?

Mulberry provides training and development opportunities, including full access to LinkedIn Learning.

Does Mulberry provide a competitive salary and benefits?

Yes, Mulberry offers a competitive basic salary, bonus opportunities, a product allowance, staff discounts, and other benefits such as pension contributions and life assurance.

Are there any additional perks for working at Mulberry?

Yes, employees receive an extra day off for their birthday, two paid volunteering days per year, and access to a wellbeing service featuring remote GP appointments and mental health support.

How does Mulberry ensure an inclusive hiring process?

Mulberry is an equal opportunities employer and makes all hiring decisions based solely on qualifications, skills, or experience related to the role. Adjustments can be made to the application or interview processes upon request.

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Mulberry England

Crafting beautiful leather goods that are made to last.

Retail & Consumer Goods
Industry
1001-5000
Employees
1971
Founded Year

Mission & Purpose

Established in Somerset in 1971 around a kitchen table, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a bold contemporary take on British heritage and a focus on responsible craft, our ambition is always to create progressive luxury pieces that are made to last. Sustainability has been at the heart of Mulberry since its inception, and in 2021, to mark our fiftieth anniversary, we launched our Manifesto. In it, we detail our commitment to be transformative in our thinking and actions in every area, from sourcing and manufacturing, to production, to our relationships with the communities around us. The Manifesto provides the foundations of its commitment to a regenerative and circular supply chain by 2030 – only then can we be a business that truly is Made to Last. Believing our bags should have long – if not multiple - lives, Mulberry offer customers artisanal repair and restoration services at our Lifetime Service Centre in Somerset. In 2020 we also introduced two new propositions: The Mulberry Exchange, a circular resale platform offering authenticated pre-loved Mulberry bags, including rare and archive styles, and Buy-Back, a service allowing customers the opportunity to trade in their existing Mulberry bag for credit towards a new purchase. Mulberry may now be a global brand, currently made up of over 1,200 employees all over the world, across offices, stores, and factories, but our values remain the same. As an equal opportunities employer, we are committed to Diversity, Equity, and Inclusion in the workplace, and we focus on improving our impact on people, as well as the planet.