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Sales Assistant

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Ryman

18d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You must engage customers, handle complaints, exceed KPIs, maintain stock accuracy, promote visual standards, acquire product knowledge, upsell, and ensure Health and Safety compliance.
  • You will engage customers, handle complaints, achieve sales targets, maintain stock accuracy, promote merchandise standards, and ensure compliance with Health and Safety policies.

Requirements

  • Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
  • Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
  • Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
  • Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
  • Carry out stock replenishment and when required maintain accuracy of our stock systems
  • Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
  • Acquire a high level of product knowledge and continue to self-develop that knowledge
  • Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
  • Ensure compliance with all relevant Health and Safety policies

Responsibilities

  • Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
  • Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
  • Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
  • Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
  • Carry out stock replenishment and when required maintain accuracy of our stock systems
  • Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
  • Acquire a high level of product knowledge and continue to self-develop that knowledge
  • Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
  • Ensure compliance with all relevant Health and Safety policies

FAQs

What are the working hours for the Sales Assistant position?

The Sales Assistant position involves working 8 hours per week.

What responsibilities will I have as a Sales Assistant?

As a Sales Assistant, you will be responsible for supporting the store management team, driving turnover and revenue, engaging with customers, handling complaints, achieving KPIs, maintaining stock accuracy, and promoting high visual merchandising standards.

What skills are required for this role?

You should have a strong interest in the business, excellent customer service skills, the ability to handle complaints professionally, confidence in engaging with customers, and a willingness to learn and develop product knowledge.

What benefits does Ryman offer to its employees?

Ryman offers a competitive pay package, company pension scheme, generous holiday allowance, training programs, mental health support, exclusive discounts, and opportunities for skills development through apprenticeship programs.

Who is Ryman and what is their history?

Founded by Henry J Ryman in 1893, Ryman is a leading destination for stationery and office supplies, part of the Theo Paphitis Retail Group. They have grown to over 200 locations and a thriving online presence, focusing on quality products and exceptional service.

Is Ryman an equal opportunities employer?

Yes, Ryman is committed to recruiting a diverse workforce and follows the guidelines of the Equality Act, ensuring inclusivity and celebrating differences among their team members.

What type of training will be provided?

Ryman will provide a training program to help you excel in your role, alongside opportunities for continuous development through apprenticeships.

Are there opportunities for career progression within the company?

Yes, Ryman encourages growth and development within the team, offering various programs and support to build on your skills and advance your career.

What does the role involve in terms of customer interaction?

The role involves engaging with customers enthusiastically, establishing their needs, helping them make purchases, confidently handling complaints, and promoting additional sales through product recommendations.

Will I have to follow health and safety policies in my role?

Yes, you will be required to ensure compliance with all relevant Health and Safety policies as part of your responsibilities.

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Ryman

Everything you need for work, home office, hobbies, travel & studies ️✏️ #relyonryman

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Since 1893 Ryman has been a leading name on the high street, providing our customers all over the UK with pens, pencils, calculators, notebooks, and more stationery essentials. What you might not know is that we also pride ourselves on our wide range of office supplies, technology, and garden furniture. Our experts hand-select every item from ballpoint pens to printers to hot tubs, and we have exclusive products from brands that you love and trust, like HP, Biro, Really Useful Boxes, and more. We also provide office essentials to businesses, enterprises, and education. Whether your company is office-based or home-based, our range has everything your employees need from home office desks, copy paper with bulk discount, and hot drinks. One of our specialist team members is on hand to help with your business ordering, offering you fast delivery and the option to pay by credit. So if you need school supplies for your little ones, craft activities to keep them busy in the school holidays, furniture for your home office, and canteen supplies for your company premises, you can rely on Ryman. We have everything you need for work, home, and learning.