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Sales Assistant

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WHSmith

Jun 9, 2024

Applications are closed

  • Job
    Part-time
    Entry Level
  • Sales & Business Development
  • Newcastle

Requirements

  • Airport Requirements:
  • 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
  • Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
  • Photographic ID i.e. passport or UK Driving Licence
  • What our Stores would love to see:
  • A passion for customers having an exceptional experience in store.
  • Confident in communicating within the team.
  • Motivated to achieve fantastic results and standards.
  • Adaptable to meet company requirements and goals.

Responsibilities

  • Delivering an exceptional customer service to all our customers.
  • Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
  • Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
  • Being part of a team and supporting colleagues.

FAQs

What is the primary responsibility of a Sales Assistant?

The primary responsibility of a Sales Assistant is to provide exceptional customer service and help maintain the store's high standards, either independently or as part of a team.

What qualities are important for a Sales Assistant?

Important qualities for a Sales Assistant include strong communication skills, a customer-focused attitude, teamwork ability, and a commitment to delivering excellent service and store standards.

Do Sales Assistants work alone or as part of a team?

Sales Assistants can work both independently and as part of a team, depending on the store's needs and the specific tasks at hand.

What does it mean to deliver fantastic store standards?

Delivering fantastic store standards means maintaining a clean, organized, and well-stocked environment, ensuring that customers have a positive shopping experience.

Will I receive training as a Sales Assistant?

Yes, Sales Assistants typically receive training to help them understand their responsibilities, improve their customer service skills, and familiarize themselves with store policies and procedures.

Is prior experience required for the Sales Assistant position?

While prior experience in retail or customer service can be beneficial, it may not be mandatory; many companies are willing to train enthusiastic candidates who demonstrate a positive attitude.

What kind of customers will I be interacting with as a Sales Assistant?

As a Sales Assistant, you will interact with a diverse range of customers, providing them with assistance, answering their queries, and ensuring they have a positive experience in the store.

What is the expected work environment for Sales Assistants?

The expected work environment is a retail store setting, which may include standing for extended periods, engaging with customers, and performing various tasks to maintain store operations.

How can I ensure that customers are proud to share their journey with us?

You can ensure customers feel valued and proud by providing attentive service, addressing their needs, listening actively, and creating a welcoming atmosphere in the store.

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WHSmith

The Global Travel Retailer

Retail & Consumer Goods
Industry
10,001+
Employees
1972
Founded Year

Mission & Purpose

WHSmith is a leading, global travel retailer with a smaller business located on UK high streets. Since 1792, we’ve grown and evolved into a globally recognised brand, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. Today, we have more than 1700 stores in over 30 countries across the globe, serving millions of customers every year, and you’ll find us at airports, railway stations, hospitals and on the high street. Each of our stores and formats is tailored to meet the needs of our customers journeys; we’re the trusted home of travel essentials for the world’s travelling customer. We already operate in over 100 airports around the globe and we’re continuing to expand with a growing presence of WHSmith at international airports, and the expansion of our US businesses – Marshall Retail Group for speciality retail and InMotion, our world-leading digital and tech accessories business in travel locations - into new markets. On the high street, we’ve supported generations of customers on their journeys through life with everything from learning to read, going to school, accessing essential Post Office services to finding a great book. And our fast-growing online brands offer our customers another convenient way to shop, with personalised gifts and cards from FunkyPigeon.com and bestselling books and stationery from WHSmith.co.uk. At the heart of our business are our people and our customers. As a diverse group of over 14,000 colleagues, we are all on the same journey to a better business. Whether our colleagues are based in our stores, our distribution centres or our support centres, we’re committed to providing the opportunity for each and every member of the WHSmith team to be themselves, build their skillset, and progress on their journey with us. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better.