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Job

Sales Assistant

Logo of Millers Music

Millers Music

•

26d ago

đź’Ľ Graduate Job

Cambridge

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Applications are closed

Graduate Job

Sales & Business Development, Hospitality & Retail•Cambridge

Description

  • To qualify enquiries in the showroom, online, and on the phone and provide the correct options to support our customer whilst delivering on our targets.

Requirements

  • Education & Qualification::
  • Educated to A-level or equivalent by experience
  • Knowledge & Experience:
  • Essential:
  • Enthusiasm for and passions for music
  • Piano or String player (Violin, Cello, Viola, etc ) to an intermediate level
  • Desirable:
  • Previous experience in a Retail or Sales role
  • Skills:
  • The ability to retain a variety of product concepts and technical information
  • Excellent communication and presentation
  • Excellent written communication
  • Strong IT skills, full training will be given but you will be expected to operate a variety of different systems.
  • The ability to undertake self-research online.
  • Personal Qualities:
  • Results-orientated: Takes personal responsibility and ownership for understanding requirements and delivering results
  • Commitment to Customer Excellence: Putting customers at the forefront of all decisions and service delivery, going above and beyond to ensure customers are satisfied
  • Communication: You select the right methods of communication for the right people at the right time, building long lasting relationships.
  • Trustworthiness: You are a reliable team member, delivering what you promise to our customers and our team.
  • Resourcefulness: Ability to analyse situations and solve issues, especially when it comes to the needs of our customers
  • Focus: Makes time to complete quality work, able to prioritise
  • Data-driven: Collects data, treating it as the valuable asset it is. Uses data and analysis to help make better decisions
  • Selflessness: Puts the needs of the business before yourself. Helps others in the team and our customers

Area of Responsibilities

Sales & Business Development
Hospitality & Retail

Responsibilities

  • Meeting and greeting clients and customers in person and on the phone. Qualifying their enquiries, building trust whilst guiding customers through our sales or customer service processes to a successful outcome.
  • Understanding concepts around instrument manufacturing and articulating this effectively to customers.
  • Conducting weekly call to target opportunities and customer check-ins
  • Delivering industry-leading product demonstrations, adjusting them to suit customer requirements and/or overcome potential objections.
  • Managing any after-sales enquiries, providing the highest levels of service at all stages and then encouraging excellent reviews and referrals
  • Maintaining showroom standards including identifying instruments that require repair or maintenance and organising these to be attended to by ourselves or our partner technicians
  • Feeding back on issues and opportunities for constant development and improvement.
  • Supporting marketing events and other in store activities
  • Ensuring all company procedures and policies are followed in a timely manner

Details

Work type

Part time

Work mode

office

Application deadline

May 18, 2024

Location

Cambridge