Sales Assistant

Millers Music

Apr 24

Applications are closed

Job
Part-time
Entry Level
Sales & Business Development
Hospitality & Retail
Cambridge

Requirements

Education & Qualification::
Educated to A-level or equivalent by experience
Knowledge & Experience:
Essential:
Enthusiasm for and passions for music
Piano or String player (Violin, Cello, Viola, etc ) to an intermediate level
Desirable:
Previous experience in a Retail or Sales role
Skills:
The ability to retain a variety of product concepts and technical information
Excellent communication and presentation
Excellent written communication
Strong IT skills, full training will be given but you will be expected to operate a variety of different systems.
The ability to undertake self-research online.
Personal Qualities:
Results-orientated: Takes personal responsibility and ownership for understanding requirements and delivering results
Commitment to Customer Excellence: Putting customers at the forefront of all decisions and service delivery, going above and beyond to ensure customers are satisfied
Communication: You select the right methods of communication for the right people at the right time, building long lasting relationships.
Trustworthiness: You are a reliable team member, delivering what you promise to our customers and our team.
Resourcefulness: Ability to analyse situations and solve issues, especially when it comes to the needs of our customers
Focus: Makes time to complete quality work, able to prioritise
Data-driven: Collects data, treating it as the valuable asset it is. Uses data and analysis to help make better decisions
Selflessness: Puts the needs of the business before yourself. Helps others in the team and our customers

Responsibilities

Meeting and greeting clients and customers in person and on the phone. Qualifying their enquiries, building trust whilst guiding customers through our sales or customer service processes to a successful outcome.
Understanding concepts around instrument manufacturing and articulating this effectively to customers.
Conducting weekly call to target opportunities and customer check-ins
Delivering industry-leading product demonstrations, adjusting them to suit customer requirements and/or overcome potential objections.
Managing any after-sales enquiries, providing the highest levels of service at all stages and then encouraging excellent reviews and referrals
Maintaining showroom standards including identifying instruments that require repair or maintenance and organising these to be attended to by ourselves or our partner technicians
Feeding back on issues and opportunities for constant development and improvement.
Supporting marketing events and other in store activities
Ensuring all company procedures and policies are followed in a timely manner

Millers Music

Piano Showroom Based In Cambridge Since 1856. Expert service and piano advice for all abilities and playing styles.

Entertainment & Media

Industry

11-50

Employees

1956

Founded Year

Mission & Purpose

Showcasing the pinnacle of piano manufacturing and craftsmanship, our beautiful showroom in the heart of Cambridge is home to some of the most unique pianos in the world. Our collaborations with world leading manufacturers such as C.Bechstein offers a unique piano experience you can’t get anywhere else. Thanks to our team's expertise, having visited piano factories all around the world and our personalised showroom service, every customer who walks through our doors embarks on a unique journey the right piano for you. From entry level pianos and second hand instruments right the way through to concert grand pianos, there is something for everyone at Millers.