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Sales Assistant - Cambridge

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Ryman

20d ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Cambridge

AI generated summary

  • You must support the store management team, drive sales, focus on customer service, and embody the Ryman brand to excel as a Sales Assistant in Cambridge.
  • You will represent the company, handle customer complaints, achieve sales targets, engage customers, maintain stock levels, uphold visual standards, increase sales value, develop product knowledge, and ensure Health and Safety compliance.

Requirements

  • As a Sales Assistant you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.

Responsibilities

  • Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
  • Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
  • Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
  • Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
  • Carry out stock replenishment and when required maintain accuracy of our stock systems
  • Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
  • Acquire a high level of product knowledge and continue to self-develop that knowledge
  • Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
  • Ensure compliance with all relevant Health and Safety policies

FAQs

What are the working hours for this Sales Assistant position in Cambridge?

The working hours for this Sales Assistant position in Cambridge are 18 hours per week.

What benefits are offered with this job?

Benefits include generous holiday allowance, company pension, ongoing training and development opportunities, mental health support, apprenticeship scheme, and discounts at TPRG.

What are the main responsibilities of a Sales Assistant in this role?

Responsibilities include driving sales and revenue, providing excellent customer service, handling customer complaints, achieving KPIs, engaging with customers, maintaining stock levels, ensuring high visual merchandising standards, and prioritizing health and safety compliance.

Can I progress to a more senior role within the company?

Yes, there are opportunities for progression within the company, with training and development available for those looking to advance in their career.

Who is Ryman and what is the Theo Paphitis Retail Group?

Ryman is a stationery company founded in 1893 by Henry J. Ryman, now part of the Theo Paphitis Retail Group which also includes Robert Dyas, Boux Avenue, and the London Graphic Centre. The company is committed to diversity, inclusion, and unlearning unconscious bias in all aspects of its business operations.

Everything you need for work, home office, hobbies, travel & studies ️✏️ #relyonryman

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Since 1893 Ryman has been a leading name on the high street, providing our customers all over the UK with pens, pencils, calculators, notebooks, and more stationery essentials. What you might not know is that we also pride ourselves on our wide range of office supplies, technology, and garden furniture. Our experts hand-select every item from ballpoint pens to printers to hot tubs, and we have exclusive products from brands that you love and trust, like HP, Biro, Really Useful Boxes, and more. We also provide office essentials to businesses, enterprises, and education. Whether your company is office-based or home-based, our range has everything your employees need from home office desks, copy paper with bulk discount, and hot drinks. One of our specialist team members is on hand to help with your business ordering, offering you fast delivery and the option to pay by credit. So if you need school supplies for your little ones, craft activities to keep them busy in the school holidays, furniture for your home office, and canteen supplies for your company premises, you can rely on Ryman. We have everything you need for work, home, and learning.