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Sales Assistant (Customer Advisor)

  • Job
    Entry Level
  • Hospitality & Retail
  • Brighton & Hove

AI generated summary

  • You need a passion for excellent service, strong communication & organisational skills, and a desire to learn about the outdoors to excel in this Sales Assistant role.
  • You will create a premium shopping experience by connecting with customers, maintaining store standards, building product knowledge, and identifying add-on sales opportunities.


  • A passion for providing excellent customer service
  • Great communication skills
  • Strong organisational skills with the ability to multi-task
  • A willingness to learn about all things outdoors


  • Creating a premium and inclusive shopping experience by connecting with our customers to understand their specific needs and wants
  • Modelling the company values, taking pride in your store, and working collectively to create an outstanding customer experience
  • Participating in training opportunities presented by our in-house development team and external brands to develop and maintain your product knowledge as well as building on your existing skills
  • Maintaining an excellent shopping and working environment by adhering to shop and stockroom standards
  • Identifying opportunities for add-on sales

Application Process

  • - To apply for this role, please click the "Apply Now" button on the job posting.
  • - Fill out the online application form with your personal details, work experience, and qualifications.
  • - Submit your application and await a response from the hiring team.
  • - If selected for an interview, you will be contacted via email or phone to schedule a time.
  • - Interviews may be conducted in person or via video call, depending on the current circumstances.
  • - Successful candidates will be offered the position and provided with further details on the onboarding process.


What type of contract is offered for this Sales Assistant - Customer Advisor role?

This role is offered on a zero-hour contract, providing flexibility to work varying hours each week.

What is the hourly salary for this position?

The base salary is £11.92 per hour (£9.66 for under 21's).

Are there opportunities for bonuses in this role?

Yes, there is a bonus of up to £750 per annum in proportion with hours worked.

What employee benefits are offered for this position?

Employee benefits include a 40-60% discount across products, up to 33 days holiday (in proportion with hours worked), company pension scheme, access to Perkbox for additional savings, and more.

Is training provided for this role?

Yes, training opportunities are provided by the in-house development team and external brands to develop and maintain product knowledge and skills.

What is the company's approach to diversity and inclusion?

O&CC aims to be an inclusive employer, where differences are celebrated, respected, and encouraged. Diversity of experience, perspectives, and background is valued for a better organizational culture.

How are work schedules determined for zero-hour contracts?

Rotas are published 4 weeks in advance, and colleagues are asked to confirm their availability in line with this. Regular work is needed to remain an active colleague and be offered shifts.

Retail & Consumer Goods
Founded Year

Mission & Purpose

Cotswold Outdoor started life in 1974 as Cotswold Camping and has become hugely popular, renowned for stocking a comprehensive range of high quality outdoor clothing and equipment. The company has grown from a small outbuilding in the Cotswolds to an award winning multi-channel retailer with stores nationwide. The company prides itself on having knowledgeable staff that can offer friendly and useful advice and are passionate about outdoor pursuits. Cotswold Outdoor has a philosophy of supporting local communities and wherever possible the company actively seeks opportunities to engage with relevant clubs / organisations / societies. Whoever you are and whatever you need, when you shop with us you can be assured of expert, award winning service and advice that comes from 40 years of experience in retailing. Cotswold Outdoor have a huge range of footwear, waterproof jackets and outdoor clothing, plus tents, sleeping bags and outdoor accessories, all from brands like The North Face, Rab, Haglofs, Jack Wolfskin, Berghaus, Helly Hansen, Mountain Equipment, Scarpa, and Merrell. Also find us on Facebook, Twitter, Google+, Instagram, Pinterest, and YouTube