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Sales Assistant (Customer Advisor)

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Exeter

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Requirements

  • You're passionate about providing excellent customer service
  • You have great communication skills
  • You've got strong organisational skills with the ability to multi-task
  • You're willing to learn about all things outdoors

Responsibilities

  • Creating a premium and inclusive shopping experience by connecting with our customers to understand their specific needs and wants
  • Modelling the company values, taking pride in your store, and working collectively to create an outstanding customer experience
  • Participating in training opportunities presented by our in-house development team and external brands to develop and maintain your product knowledge as well as building on your existing skills
  • Maintaining an excellent shopping and working environment by adhering to shop and stockroom standards
  • Identifying opportunities for add-on sales

FAQs

What type of contract is offered for the Sales Assistant position?

The Sales Assistant position is a zero-hour contract, allowing for flexibility in working hours.

What is the pay rate for the Sales Assistant role?

The base salary for the Sales Assistant position is £11.68 per hour, and £9.47 per hour for those under 21.

Are there opportunities for bonuses in this role?

Yes, there is a bonus of up to £750 per annum, awarded in proportion to the hours worked.

What benefits come with working as a Sales Assistant?

Benefits include a discount of 40-60% on products, up to 33 days of holiday (in proportion with hours worked), a company pension scheme, and access to Perkbox for savings.

How is the working schedule managed for this role?

Rotas are published four weeks in advance, and while there is no commitment to work every week, regular availability is needed to remain an active colleague.

What qualities are ideal for a candidate applying to this position?

Ideal candidates should be passionate about customer service, possess strong communication skills, have good organizational abilities, and be willing to learn about outdoor products.

Can I apply to this job if I have other commitments, such as studies or parenting?

Yes, the zero-hour contract is designed to accommodate diverse commitments, making it suitable for students, parents, or anyone seeking flexibility.

Are applications welcome from people of all backgrounds?

Yes, applications from all genders and backgrounds are encouraged, as the company aims to be an inclusive employer.

Will training be provided for new employees?

Yes, new employees will participate in training opportunities to develop and maintain their product knowledge and skills.

Is there a commitment required to work every week?

No, there is no requirement to work every week, but you will need to work regularly to remain active in the role.

Retail & Consumer Goods
Industry
201-500
Employees
1974
Founded Year

Mission & Purpose

Cotswold Outdoor started life in 1974 as Cotswold Camping and has become hugely popular, renowned for stocking a comprehensive range of high quality outdoor clothing and equipment. The company has grown from a small outbuilding in the Cotswolds to an award winning multi-channel retailer with stores nationwide. The company prides itself on having knowledgeable staff that can offer friendly and useful advice and are passionate about outdoor pursuits. Cotswold Outdoor has a philosophy of supporting local communities and wherever possible the company actively seeks opportunities to engage with relevant clubs / organisations / societies. Whoever you are and whatever you need, when you shop with us you can be assured of expert, award winning service and advice that comes from 40 years of experience in retailing. Cotswold Outdoor have a huge range of footwear, waterproof jackets and outdoor clothing, plus tents, sleeping bags and outdoor accessories, all from brands like The North Face, Rab, Haglofs, Jack Wolfskin, Berghaus, Helly Hansen, Mountain Equipment, Scarpa, and Merrell. Also find us on Facebook, Twitter, Google+, Instagram, Pinterest, and YouTube

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