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Sales Assistant (Customer Advisor)

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Cotswold Outdoor

Jul 9, 2024

Applications are closed

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • London

Requirements

  • You’ll fit right in if you have:
  • A passion for providing excellent customer service
  • Great communication skills
  • Strong organisational skills with the ability to multi-task
  • A willingness to learn about all things outdoors

Responsibilities

  • As a member of our retail team, you’ll be working alongside like-minded people and our ever-growing customer base. Day-to-day you can expect to be:
  • Creating a premium and inclusive shopping experience by connecting with our customers to understand their specific needs and wants
  • Modelling the company values, taking pride in your store, and working collectively to create an outstanding customer experience
  • Participating in training opportunities presented by our in-house development team and external brands to develop and maintain your product knowledge as well as building on your existing skills
  • Maintaining an excellent shopping and working environment by adhering to shop and stockroom standards
  • Identifying opportunities for add-on sales

FAQs

What is the job title for this role?

The job title is Sales Assistant (Customer Advisor).

What is the weekly working hour requirement for this position?

This role requires 12 hours of work per week on a rota basis.

Which company is offering this position?

The position is offered by Cotswold Outdoor, which is part of the Outdoor and Cycle Concepts group along with Runners Need and Snow + Rock.

What types of products will I be selling in this role?

You will be selling a range of products from world leading outdoor brands.

What are the main responsibilities of a Sales Assistant (Customer Advisor)?

Main responsibilities include creating a premium shopping experience, maintaining store standards, participating in training, identifying sales opportunities, and providing excellent customer service.

What skills are needed to fit into this role?

A passion for excellent customer service, great communication skills, strong organizational abilities, and a willingness to learn about outdoor activities are needed.

What is the starting salary for this position?

The base salary is £12.10 per hour (£9.81 for under 21's).

Is there any bonus potential with this role?

Yes, there is a bonus of up to £750 per annum, which is in proportion with hours worked.

What employee benefits are offered?

Benefits include a discount of 40-60% on products, up to 33 days of holiday (proportional to hours worked), a company pension scheme, and access to Perkbox for additional savings.

How much training will I receive in this role?

You will participate in training opportunities from both the in-house development team and external brands to enhance your product knowledge and skills.

Retail & Consumer Goods
Industry
201-500
Employees
1974
Founded Year

Mission & Purpose

Cotswold Outdoor started life in 1974 as Cotswold Camping and has become hugely popular, renowned for stocking a comprehensive range of high quality outdoor clothing and equipment. The company has grown from a small outbuilding in the Cotswolds to an award winning multi-channel retailer with stores nationwide. The company prides itself on having knowledgeable staff that can offer friendly and useful advice and are passionate about outdoor pursuits. Cotswold Outdoor has a philosophy of supporting local communities and wherever possible the company actively seeks opportunities to engage with relevant clubs / organisations / societies. Whoever you are and whatever you need, when you shop with us you can be assured of expert, award winning service and advice that comes from 40 years of experience in retailing. Cotswold Outdoor have a huge range of footwear, waterproof jackets and outdoor clothing, plus tents, sleeping bags and outdoor accessories, all from brands like The North Face, Rab, Haglofs, Jack Wolfskin, Berghaus, Helly Hansen, Mountain Equipment, Scarpa, and Merrell. Also find us on Facebook, Twitter, Google+, Instagram, Pinterest, and YouTube