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Sales Associate

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  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
  • New Orleans

Requirements

  • The sales associate is responsible for maintaining store standards and delivering a positive customer experience. The sales associate will also be responsible for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).

Responsibilities

  • Customer Experience:
  • Greets customers immediately upon entering the store with a smile and sincere non-business like greeting
  • Creates a positive first impression for the customer through an energetic attitude and adhering to dress code
  • Creates a sparkling clean and organized environment by maintaining store standards and cleanliness
  • Provides customers with current relevant information about the product
  • Provides quality service in the fitting rooms, follows up with customers in a timely manner and maintains cash wrap cleanliness
  • Provides efficient service at the cash wrap, offers Gift Cards, maintains cash wrap cleanliness and captures customer information in the database
  • Sincerely thanks all customers for shopping as they exit the store
  • Cooperation & Dependability:
  • Satisfactorily completes all duties as assigned by management
  • Is punctual and adheres to designated work schedule
  • Is flexible and works well with peers and management to accomplish duties
  • Demonstrates a sense of urgency to maintain visual standards within their assigned zone
  • Follows GUESS Policies and Procedures 100%
  • Performs housekeeping duties as required
  • Miscellaneous Responsibilities
  • Participates in and attends all store meetings and other related functions
  • Represents a positive attitude toward the merchandise and the company
  • Participates in all inventories
  • Assumes and completes other duties as assigned by store management
  • Some heavy lifting in excess of 30 pounds
  • Scheduled shifts may require standing for a minimum of eight hours

FAQs

What is the primary responsibility of a Sales Associate?

The primary responsibility of a Sales Associate is to maintain store standards and deliver a positive customer experience while performing a variety of operational duties as assigned by the store management team.

How should a Sales Associate interact with customers upon their arrival?

A Sales Associate should greet customers immediately upon entering the store with a smile and a sincere, non-business like greeting to create a positive first impression.

What are the key components of providing a good customer experience?

Key components include maintaining a clean and organized store, providing customers with current and relevant information about products, ensuring efficient service at the cash wrap, and sincerely thanking customers upon their exit.

What are the expectations regarding punctuality and adherence to the work schedule for a Sales Associate?

A Sales Associate is expected to be punctual, adhere to their designated work schedule, and demonstrate flexibility in working with peers and management to accomplish duties.

What type of duties might a Sales Associate be required to perform as part of their housekeeping responsibilities?

Housekeeping duties may include maintaining the cleanliness of the store, organizing merchandise, and ensuring the cash wrap area is tidy and presentable.

Are there any physical requirements for the Sales Associate position?

Yes, the position may involve some heavy lifting in excess of 30 pounds and scheduled shifts may require standing for a minimum of eight hours.

Is attendance at store meetings mandatory for Sales Associates?

Yes, Sales Associates are required to participate in and attend all store meetings and other related functions.

What policies and procedures should Sales Associates follow while on the job?

Sales Associates must follow GUESS Policies and Procedures 100% while performing their duties in the store.

Will Sales Associates be expected to participate in inventory?

Yes, Sales Associates are expected to participate in all inventories as part of their responsibilities.

How does a Sales Associate demonstrate cooperation and dependability in their role?

A Sales Associate demonstrates cooperation and dependability by satisfactorily completing all duties assigned by management, being flexible with peers, and showing a sense of urgency to maintain visual standards within their assigned zone.

Retail & Consumer Goods
Industry
10,001+
Employees
1981
Founded Year

Mission & Purpose

In 1981, GUESS sold its very first pair of jeans to Bloomingdale's department store. Since then, GUESS has grown, becoming one of today's most recognized and influential apparel brands in the world. The continued dedication and commitment of our employees is the driving force of GUESS, Inc. Our talented professionals focus on leading the company with their vision of success. Join the team at GUESS and bring your vision to life. GUESS is seeking eager, passionate individuals to uphold our commitment to the spirit of the GUESS family of brands including GUESS, Marciano, GUESS Factory, and G by GUESS.

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