FAQs
What is the primary responsibility of a Sales Associate?
The primary responsibility of a Sales Associate is to maintain store standards and deliver a positive customer experience while performing a variety of operational duties as assigned by the store management team.
How should a Sales Associate interact with customers upon their arrival?
A Sales Associate should greet customers immediately upon entering the store with a smile and a sincere, non-business like greeting to create a positive first impression.
What are the key components of providing a good customer experience?
Key components include maintaining a clean and organized store, providing customers with current and relevant information about products, ensuring efficient service at the cash wrap, and sincerely thanking customers upon their exit.
What are the expectations regarding punctuality and adherence to the work schedule for a Sales Associate?
A Sales Associate is expected to be punctual, adhere to their designated work schedule, and demonstrate flexibility in working with peers and management to accomplish duties.
What type of duties might a Sales Associate be required to perform as part of their housekeeping responsibilities?
Housekeeping duties may include maintaining the cleanliness of the store, organizing merchandise, and ensuring the cash wrap area is tidy and presentable.
Are there any physical requirements for the Sales Associate position?
Yes, the position may involve some heavy lifting in excess of 30 pounds and scheduled shifts may require standing for a minimum of eight hours.
Is attendance at store meetings mandatory for Sales Associates?
Yes, Sales Associates are required to participate in and attend all store meetings and other related functions.
What policies and procedures should Sales Associates follow while on the job?
Sales Associates must follow GUESS Policies and Procedures 100% while performing their duties in the store.
Will Sales Associates be expected to participate in inventory?
Yes, Sales Associates are expected to participate in all inventories as part of their responsibilities.
How does a Sales Associate demonstrate cooperation and dependability in their role?
A Sales Associate demonstrates cooperation and dependability by satisfactorily completing all duties assigned by management, being flexible with peers, and showing a sense of urgency to maintain visual standards within their assigned zone.