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Sales Associate

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The TJX Companies, Inc.

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Brooklyn

AI generated summary

  • You must have excellent customer service skills, strong communication, flexibility, ability to multi-task, respond to change, lift heavy objects, and prior retail experience preferred.
  • You will engage customers, process transactions, uphold store standards, support merchandising, maintain cleanliness, promote loyalty programs, and ensure safety in your daily work.

Requirements

  • Possesses excellent customer service skills
  • Able to work a flexible schedule to support business needs
  • Possesses strong communication and organizational skills with attention to detail
  • Capable of multi-tasking
  • Able to respond appropriately to changes in direction or unexpected situations
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors
  • Retail customer experience preferred

Responsibilities

  • Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.
  • Role models established customer experience practices with internal and external customers
  • Supports and embodies a positive store culture through honesty, integrity, and respect
  • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
  • Promotes credit and loyalty programs
  • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards
  • Initiates and participates in store recovery as needed throughout the day
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
  • Provides and accepts recognition and constructive feedback
  • Adheres to all labor laws, policies, and procedures
  • Supports and participates in store shrink reduction goals and programs
  • Participates in safety awareness and maintains a safe environment
  • Other duties as assigned

FAQs

What are the primary responsibilities of a Sales Associate at TJ Maxx?

The primary responsibilities include delivering a highly satisfied customer experience, engaging with customers, maintaining a clean and organized store environment, processing purchases and returns, promoting credit and loyalty programs, and supporting operational and merchandising standards.

What qualities are you looking for in a candidate for this position?

We're looking for candidates who possess excellent customer service skills, have strong communication and organizational abilities, can multi-task, are flexible with their schedules, and have retail customer experience, among other attributes.

What is the pay range for the Sales Associate position?

The starting pay range for this position is $12.00 to $12.50 per hour, with the actual starting pay determined by relevant skills, qualifications, and experience.

Are there opportunities for career growth at TJ Maxx?

Yes, TJ Maxx offers abundant opportunities for growth and development within the company, allowing associates to learn and thrive as part of the team.

What benefits does TJ Maxx provide to its associates?

Benefits include an associate discount, employee assistance programs, 401(k) contributions, child care and cell phone discounts, scholarship programs, medical/dental/vision insurance, and many others that vary based on service or hours requirements.

Is TJ Maxx an equal opportunity employer?

Yes, TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, and other protected statuses.

Will I be required to lift heavy objects in this role?

Yes, candidates should be capable of lifting heavy objects with or without reasonable accommodation as part of the job responsibilities.

What kind of training is provided for new Sales Associates?

New Sales Associates will receive training on customer experience practices, operational procedures, merchandising standards, and other necessary skills to perform their duties effectively.

Is previous retail experience necessary for this position?

While previous retail customer experience is preferred, it is not explicitly required, as we also value excellent customer service skills and a willingness to learn.

What is the store's approach to safety?

TJ Maxx prioritizes safety awareness and expects all associates to maintain a safe environment and participate in safety programs.

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The TJX Companies, Inc.

Retail & Consumer Goods
Industry
1-10
Employees

Mission & Purpose

TJX is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, with four global home offices, seven brands, nearly 4,700 stores in nine countries, and five distinctive branded e-commerce sites. As Associates, we make a difference with our contributions—collaborating in delighting shoppers with hidden treasures.

Benefits

  • Competitive Compensation

  • Well-being Programs

  • Associate Discounts

  • Time Off

  • Flexibility to Support Work-Life Balance