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Sales Associate

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Tommy Bahama

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Lynnfield
  • Quick Apply

AI generated summary

  • You should have 2 years in guest service/sales, retail apparel experience, a high school diploma, strong communication and sales skills, math skills, and the ability to multitask and meet goals.
  • You will achieve sales goals by providing excellent guest service, offering personalized assistance, maintaining product knowledge, and fostering lasting relationships while ensuring a clean and safe environment.

Requirements

  • 2 years guest service and sales experience preferred
  • Retail apparel experience preferred
  • High school diploma or GED required
  • Strong sales and service skills
  • Strong interpersonal skills
  • Verbal communication skills
  • Listening skills
  • Ability to multi-task
  • Time management skills
  • Organization skills
  • Basic math skills
  • Cash handling/transaction skills
  • Ability to set and achieve goals

Responsibilities

  • Take responsibility for achieving individual and team sales goals. Enhance the guest's experience by providing prompt, friendly, knowledgeable, and professional service that supports Tommy Bahamas' Retail Mission Statement, Core Values and Service Excellence techniques.
  • Genuinely greet all guests with a friendly smile and personalized offer to help with their shopping needs.
  • Assess the needs of guests by asking open-ended questions and provide the appropriate level of service and expertise using the answers to those questions.
  • Learn about and apply guest likes, dislikes, color preferences, and attitude to best meet and exceed their shopping needs.
  • Recommend, select, and help locate or obtain merchandise based on guest needs and desires.
  • Learn, reference and apply product knowledge information obtained from various sources such as co-workers, seasonal buy strategy and visual documents, company Intranet, product labels, and Product Knowledge binder.
  • Embrace brand direction by providing product knowledge and fashion direction with guests on a daily basis.
  • Be a strong ambassador of the brand by personally representing the season's trends and key items for the business.
  • Maintain current knowledge of tommybahama.com, marketing programs, images, and media plans.
  • Prepare fitting rooms for guests; keep fitting rooms clean and free of merchandise when not in use, escort guests to the fitting room and neatly present guest's selected merchandise in the fitting room, etc.
  • Provide ongoing guest service while the guest is trying on merchandise (e.g. fit, fashion and wardrobing advice, suggest add-ons, promptly remove unwanted items from the fitting room for the guest, etc.)
  • Proactively seek opportunities to up sell and add-on additional merchandise, further enhancing the guest's shopping experience.
  • Anticipate and overcome guest objections to purchasing merchandise.
  • Meet and exceed sales and service performance goals set by store management team members including but not limited to individual sales, units per transaction (UPT,) dollars per transaction (DPT,) etc.
  • Build lasting relationships ("clientele") with guests by contacting them to follow up on purchases, suggest new merchandise, and remind them of upcoming events.
  • Accurately and efficiently facilitate guest purchase and return transactions.
  • Maintain proper banking and media accountabilities at POS while following all "Banking" and "Cash Wrap" policies and procedures.
  • Capture and/or verify guest contact information in GRM database when appropriate.
  • Watch for and recognize loss prevention situations and know how to prevent and handle these situations using outstanding guest service and "Loss Prevention" policies and procedures.
  • Maintain a clean and safe environment for team members and guests.
  • Follow Retail Operations policies and procedures.
  • Actively participate in all store-related meetings and trainings, and apply learned skills on the job.
  • Be receptive to feedback and coaching.
  • Participate in executing visual merchandising philosophies, cleaning and upkeep of physical store at the direction of store management. Assisting guests should always come first.
  • Embrace, articulate, and reflect the PARADISE Core Values.
  • Demonstrate the Tommy Bahama PARADISE Core Values in all business decisions and actions.
  • Commit to maintain the culture through the evolution of the business.

FAQs

What are the main responsibilities of a Sales Associate at Tommy Bahama?

The main responsibilities include achieving individual and team sales goals, providing exceptional guest service, recommending merchandise based on guest needs, maintaining product knowledge, preparing fitting rooms, and fostering lasting relationships with guests.

What qualifications are preferred for this position?

Preferred qualifications include 2 years of guest service and sales experience, retail apparel experience, and a high school diploma or GED.

What skills are essential for a Sales Associate at Tommy Bahama?

Essential skills include strong sales and service capabilities, interpersonal and verbal communication skills, active listening, multi-tasking, time management, organization, basic math skills, cash handling, and the ability to set and achieve goals.

What is the pay range for the Sales Associate position?

The pay range for this role is $15.00 or minimum wage - $20.00/hr, depending on factors such as experience, knowledge, skillset, work location, and available budget.

Does Tommy Bahama offer training for new Sales Associates?

Yes, Tommy Bahama actively participates in training for new Sales Associates to help them effectively apply learned skills on the job.

Are there opportunities for career advancement in this role?

Yes, there may be opportunities for career advancement, especially for those who excel in their sales performance and guest service.

What does Tommy Bahama do to maintain a positive work environment?

Tommy Bahama embraces and reflects its PARADISE Core Values in all business decisions and actions to maintain a positive work environment and culture.

Will I receive feedback and coaching in this role?

Yes, Sales Associates are expected to be receptive to feedback and coaching as part of their development.

How does Tommy Bahama ensure equal opportunity employment?

Tommy Bahama is committed to equal opportunity employment and does not discriminate against qualified applicants based on various protected characteristics.

What should I do if I need accommodation to complete my application?

If you need an accommodation, you should contact the location you are applying to or send an email to the recruiting team at recruiter@tommybahama.com.

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Tommy Bahama

Fashion & Arts
Industry
1001-5000
Employees
1993
Founded Year

Mission & Purpose

Nearly 25 years ago, our founders started a brand based on the refined, unhurried attitude of coastal life. To our guests, Tommy Bahama soon became synonymous with laid-back style and the concept of living the Island Life. What started as a causal, upscale menswear collection quickly evolved into a unique luxury lifestyle brand. The Tommy Bahama offering has grown to include both men’s and women’s apparel, home and beach goods, and a thriving restaurant and bar business. Everything that bears the Tommy Bahama name is created with an unwavering eye towards quality. More than ever, our focus is on taking our guests someplace great — through exceptional service, upscale products, and delicious food and drinks. Maintaining our unique point of view requires a diverse team that includes apparel designers, e-commerce and technology experts, manufacturing and operations, and, of course, retail and hospitality professionals. We would love to have you share your talents with us! Tommy Bahama is part of Tommy Bahama Group, Inc., a wholly owned subsidiary of Oxford Industries, Inc. (NYSE:OXM). Established in August 1992, with corporate headquarters in Seattle, Tommy Bahama is an island-inspired lifestyle brand that defines relaxed, sophisticated style in men’s and women’s sportswear, swimwear, accessories, footwear and a complete home furnishings collection. The company owns and operates over 160 Tommy Bahama stores worldwide, with 16 of those locations offering a Tommy Bahama restaurant & bar.