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Sales Associate

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TUMI

15d ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
  • London

Requirements

  • Initial professional experience in the retail sector is desirable, preferably from the premium sector.
  • You have a passion for selling premium products.
  • Good understanding of English, additional language skills would be an advantage.
  • You have enthusiasm for our products.
  • You are characterized by a pleasant and open sales personality.
  • You impress with your well-groomed and professional appearance.
  • You also demonstrate good Microsoft Office knowledge (Outlook, Word, Excel)
  • Constant standing, bending, frequent lifting of luggage up to 15 kilos
  • Computer literate
  • Previous experience in retail
  • Ability to work under pressure
  • Team player and motivator
  • Target driven
  • Brand sensibility
  • Flexibility

Responsibilities

  • In an exclusive atmosphere, you will introduce our customers to the large collection of the TUMI world and provide expert advice.
  • Your excellent customer service combined with sales skills and empathy for the traveling customer will lead you to success.
  • You conscientiously handle the operation and billing of the cash register.
  • With skill and attention to detail, you will ensure that our high-quality products are presented in an inviting manner based on the specified guidelines.
  • You will also enthusiastically support internal events and promotions.
  • Customer Service/Sales:
  • Offer advice on, and demonstration of TUMI products in a professional manner to ensure a friendly shopping experience.
  • Introduce selling benefits and various features of merchandise range.
  • Maximise sales through detailed product knowledge and add on sales.
  • Be knowledgeable about store layout, products, and stock availability.
  • Deal with customers in a cheerful, polite and efficient way, always considering their needs
  • Handle customer complaints and phone queries tactfully in line with Company Policy.
  • Process transactions in an efficient and professional manner always adhering to Company Procedures.
  • Be fully aware of TUMI after sales service, warranties and areas covered.
  • Maintain awareness of sales promotions, incentives and product brochures.
  • Be aware of all sales figures, targets and bonuses on a daily/weekly/period basis.
  • Stock/Merchandising:
  • To ensure that any security issues are acted upon where possible and reported to Management.
  • To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
  • House Keeping:
  • Maintain high standards at all times within the store.
  • Ensure that cleaning is carried out daily, and look after all fixtures, fittings, and stock.
  • Operations /Administrative Duties:
  • Handle telephone inquiries in a polite, helpful and efficient manner; and ensure all messages are communicated.
  • Ensure all customer inquiries/orders are communicated to Head Office in accordance with Company Procedures.
  • Carry out stock and personnel administration as directed by Management.

ESSENTIALLY BEAUTIFUL.

Retail & Consumer Goods
Industry
1001-5000
Employees
1975
Founded Year

Mission & Purpose

Since 1975, TUMI has been optimizing world-class business, travel, and lifestyle essentials with elevated, considered product design to uncomplicate, beautify, and seamlessly complement our customers' lives on the move. Designed in America, our brand is sold in over 260 stores from New York and Paris to London and Tokyo, as well as the world's top department and specialty stores and travel retail in more than 75 countries. At TUMI, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. We have people with unique backgrounds, skills and personalities in the workplace, making for a vibrant culture and a talented workforce. We are committed to sourcing responsibly and minimizing our products' environmental impacts. We take targeted action where we can make a meaningful impact on the environment, building durable and repairable products that are made to last, while increasing our use of recycled, sustainable, and innovative materials. We believe in leaving the world better than we found it, and our efforts in Diversity and Inclusion, Sustainability and Philanthropy are some of the steps we're taking to get us there.