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Sales Associate



13d ago

  • Job
    Entry Level
  • Hospitality & Retail
  • London

AI generated summary

  • You have a passion for selling premium products, retail experience, strong communication skills, professional appearance, can lift up to 15 kilos, team player, target driven, flexible, and computer literate.
  • You will provide exceptional customer service, expertly sell TUMI products, handle transactions, maintain store appearance, assist with stock management, and adhere to company policies and procedures.


  • Initial professional experience in the retail sector is desirable, preferably from the premium sector.
  • You have a passion for selling premium products.
  • Good understanding of English, additional language skills would be an advantage.
  • You have enthusiasm for our products.
  • You are characterized by a pleasant and open sales personality.
  • You impress with your well-groomed and professional appearance.
  • You also demonstrate good Microsoft Office knowledge (Outlook, Word, Excel)
  • Skills required:
  • Constant standing, bending, frequent lifting of luggage up to 15 kilos
  • Computer literate
  • Previous experience in retail
  • Ability to work under pressure
  • Team player and motivator
  • Target driven
  • Brand sensibility
  • Flexibility


  • In an exclusive atmosphere, you will introduce our customers to the large collection of the TUMI world and provide expert advice.
  • Your excellent customer service combined with sales skills and empathy for the traveling customer will lead you to success.
  • You conscientiously handle the operation and billing of the cash register.
  • With skill and attention to detail, you will ensure that our high-quality products are presented in an inviting manner based on the specified guidelines.
  • You will also enthusiastically support internal events and promotions.
  • Customer Service/Sales:
  • Offer advice on, and demonstration of TUMI products in a professional manner to ensure a friendly shopping experience.
  • Introduce selling benefits and various features of merchandise range.
  • Maximise sales through detailed product knowledge and add on sales.
  • Be knowledgeable about store layout, products, and stock availability.
  • Deal with customers in a cheerful, polite and efficient way, always considering their needs
  • Handle customer complaints and phone queries tactfully in line with Company Policy.
  • Process transactions in an efficient and professional manner always adhering to Company Procedures.
  • Be fully aware of TUMI after sales service, warranties and areas covered.
  • Maintain awareness of sales promotions, incentives and product brochures.
  • Be aware of all sales figures, targets and bonuses on a daily/weekly/period basis.
  • Stock/Merchandising:
  • Process deliveries and communicate any discrepancies under and over in an efficient manner.
  • Ensure backup stock and stockrooms are kept in order.
  • Be knowledgeable of all products (current and new) and selling benefits.
  • Assist in layouts and maintenance of merchandising and internal displays.
  • Read and action relevant Head Office communications.
  • Assist in stock counts as directed by Store Manager.
  • Security:
  • To ensure that any security issues are acted upon where possible and reported to Management.
  • To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
  • House Keeping:
  • Maintain high standards at all times within the store.
  • Ensure that cleaning is carried out daily, and look after all fixtures, fittings, and stock.
  • Operations /Administrative Duties:
  • Handle telephone inquiries in a polite, helpful and efficient manner; and ensure all messages are communicated.
  • Ensure all customer inquiries/orders are communicated to Head Office in accordance with Company Procedures.
  • Carry out stock and personnel administration as directed by Management.
  • Attendance:
  • To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
  • If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
  • If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
  • Any LOSS of business time must be made up and discussed with manager.
  • To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
  • To adhere to company attendance policy
  • Appearance:
  • Maintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
  • Health & Safety:
  • Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
  • Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
  • Additional Responsibilities
  • To perform duties of a similar nature as required and directed by Management.


What are the main tasks of a Sales Associate in this position?

The main tasks of a Sales Associate in this position include introducing customers to the TUMI product range, providing expert advice, handling cash register operations, presenting products in an inviting manner, and supporting internal events and promotions.

What are the requirements for this job?

The requirements for this job include initial professional experience in the retail sector (preferably premium), a passion for selling premium products, good understanding of English (additional language skills are a plus), enthusiasm for the products, pleasant and open sales personality, professional appearance, and good Microsoft Office knowledge.

What are the principal accountabilities for a Sales Associate in this role?

The principal accountabilities for a Sales Associate in this role include providing excellent customer service, maximizing sales through product knowledge, handling transactions efficiently, maintaining stock and merchandising, ensuring security procedures are followed, maintaining store cleanliness, handling administrative duties, adhering to attendance policies, maintaining a professional appearance, and following health and safety procedures.

What skills are required for a Sales Associate in this position?

The skills required for a Sales Associate in this position include constant standing, bending, and lifting luggage up to 15 kilos, being computer literate, previous retail experience, ability to work under pressure, being a team player and motivator, being target-driven, having brand sensibility, and being flexible.


Retail & Consumer Goods
Founded Year

Mission & Purpose

Since 1975, TUMI has been optimizing world-class business, travel, and lifestyle essentials with elevated, considered product design to uncomplicate, beautify, and seamlessly complement our customers' lives on the move. Designed in America, our brand is sold in over 260 stores from New York and Paris to London and Tokyo, as well as the world's top department and specialty stores and travel retail in more than 75 countries. At TUMI, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. We have people with unique backgrounds, skills and personalities in the workplace, making for a vibrant culture and a talented workforce. We are committed to sourcing responsibly and minimizing our products' environmental impacts. We take targeted action where we can make a meaningful impact on the environment, building durable and repairable products that are made to last, while increasing our use of recycled, sustainable, and innovative materials. We believe in leaving the world better than we found it, and our efforts in Diversity and Inclusion, Sustainability and Philanthropy are some of the steps we're taking to get us there.