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Sales Associate

  • Job
    Full-time
    Entry Level
  • Sales & Business Development
    Hospitality & Retail
  • Chester
  • Quick Apply

AI generated summary

  • You must meet sales goals, provide exceptional customer service, maintain merchandise organization, resolve client issues, and comply with all operational policies and training.
  • You will drive sales, provide exceptional customer service, maintain a well-organized store, manage inventory, and comply with policies while participating in training and development.

Requirements

  • SALES GENERATION: Meet sales goals
  • Utilize the elevated levels of sales and service to maximize sales performance
  • Demonstrate an in-depth knowledge of the merchandise
  • After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction
  • Comply with all sales related policies and procedures
  • Maintain a keen interest in the fashion industry and market trends
  • CUSTOMER SERVICE: Provide the highest level of customer service
  • Build and maintain repeat clientele; utilize client book
  • Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
  • OPERATIONS: Keep selling floor and merchandise neat, organized and stocked
  • Assist in the maintenance of all inventory in the stockroom and on the selling floor
  • Assist in all areas of stock, shipping, receiving protocol/policies and all shipping/ receiving related paperwork.
  • Participate in inventories
  • Comply with all Point-of-Sale policies and procedures
  • Properly execute all relevant register functions
  • Adhere to work schedule, inclusive of time and attendance
  • Participate in all relevant training and development seminars, programs and meetings as directed by store management

Responsibilities

  • SALES GENERATION:
  • Meet sales goals
  • Utilize the elevated levels of sales and service to maximize sales performance
  • Demonstrate an in-depth knowledge of the merchandise
  • After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction
  • Comply with all sales related policies and procedures
  • Maintain a keen interest in the fashion industry and market trends
  • CUSTOMER SERVICE:
  • Provide the highest level of customer service
  • Build and maintain repeat clientele; utilize client book
  • Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
  • OPERATIONS:
  • Keep selling floor and merchandise neat, organized and stocked
  • Assist in the maintenance of all inventory in the stockroom and on the selling floor
  • Assist in all areas of stock, shipping, receiving protocol/policies and all shipping/receiving related paperwork.
  • Participate in inventories
  • Comply with all Point-of-Sale policies and procedures
  • Properly execute all relevant register functions
  • Adhere to work schedule, inclusive of time and attendance
  • Participate in all relevant training and development seminars, programs and meetings as directed by store management

FAQs

What are the primary responsibilities of a Sales Associate at Michael Kors?

A Sales Associate is responsible for generating sales, providing high levels of customer service, and maintaining store operations, which includes organizing merchandise, assisting with inventory, and adhering to sales policies.

Is experience in the fashion industry required for this position?

While experience in the fashion industry is preferred, a keen interest in fashion and a willingness to learn can also be advantageous.

What kind of training is provided for new Sales Associates?

New Sales Associates participate in training and development seminars, programs, and meetings as directed by store management to enhance their product knowledge and sales skills.

How important is customer service in this role?

Customer service is crucial; Sales Associates are expected to provide the highest level of service, resolve client issues effectively, and build repeat clientele.

Is there an opportunity for growth within the company?

Yes, Michael Kors encourages personal and professional growth, and there may be opportunities for advancement within the company.

What is the work environment like at Michael Kors?

The work environment is creative, fast-paced, and focused on diversity and inclusion, fostering inspiration and change among employees.

Are Sales Associates expected to work on weekends or holidays?

Yes, as part of adhering to the work schedule, Sales Associates may be required to work on weekends and holidays.

What policies and procedures must Sales Associates comply with?

Sales Associates must comply with all sales-related policies and procedures, including Point-of-Sale protocols and inventory management guidelines.

How does Michael Kors promote diversity and inclusion in the workplace?

Michael Kors promotes diversity and inclusion by being an equal opportunity employer committed to creating a diverse workplace and inspiring growth through differences among employees.

#TeamKors #KorsCareers

Fashion & Arts
Industry
10,001+
Employees
1981
Founded Year

Mission & Purpose

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, MICHAEL Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, wearable technology, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Munich, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all, is a designer who has created an enduring and iconic luxury lifestyle empire with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry, been honored for his philanthropy, and earned the respect and affection of millions. The fashion designer also focuses on giving back. For more than 25 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. Continuing his philanthropic efforts, in 2013 Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products, as well as from other targeted initiatives, help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over twenty five million meals (and counting) to hungry children.

Benefits

  • Health

    Medical, vision and dental insurance. Short- and long-term disability

  • Time Away

    Competitive time off, including vacation, personal and sick days. Paid parental leave.

  • Growth & Wellness

    Classroom and online learning opportunities for professional and leadership development. Employee wellness initiatives.

  • Financial Planning

    Health and commuter spending accounts. Life insurance.