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Sales Associate - Birch Lane

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Wayfair

20d ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
  • Boca Raton

AI generated summary

  • You need 1+ years of retail sales experience, interior design expertise, strong customer service skills, ability to work in a team, adaptability in a fast-paced environment, technical proficiency, and physical capabilities to lift up to 50 lbs.
  • You will provide exceptional customer service, drive sales, educate customers on products and services, assist with in-store operations, and maintain a positive attitude in a fast-paced retail environment.

Requirements

  • 1+ years of retail sales experience (preferably in a design-related environment). Interior design and specialty sales experience is a plus.
  • Passion for great customer service and a drive to exceed sales targets.
  • Strong organization, self-motivation, communication, and relationship management skills.
  • Track record of thriving in a fast-paced and changing environment, with an ability to adapt and Grow.
  • Demonstrated ability to work within a team sales environment.
  • Technical acumen to learn necessary software, proficiency in Google and Microsoft Office applications preferred.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • PHYSICAL REQUIREMENTS:
  • While performing the duties of this job, the employee is frequently required to stand, walk, talk, and hear. The employee frequently is required to handle or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently, or occasionally lift and/or move up to 50 lbs.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

  • Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus.
  • Drive in-store sales by asking great questions to understand customer needs, guiding them through their questions, and providing product options (both within the store and our endless aisle/online assortment via web and app) that lead to a satisfied customer experience.
  • Demonstrate confidence in closing the sale and educating customers on various ways to purchase including through POS, Online, our App, or a Quote.
  • Assist walk-ins on the sales floor and in the design studio as needed.
  • Be an expert in the services offered in-store and online - credit, financing, warranty, installation, and delivery, always considering value adds to client purchases.
  • Participate in all operational aspects of the store including but not limited to processing new products, floor sets, replenishment, substitutions, and general upkeep of the store.
  • Exemplify a positive and professional attitude daily with customers and your team members.
  • Bring a willingness to share innovative ideas and solutions to continuously improve team operations.
  • Engage in a high-energy, focused, and dynamic work environment where there can be rapid changes in products, promotions, offerings, and operations.

FAQs

What are the key responsibilities of a Sales Associate at Birch Lane?

A Sales Associate at Birch Lane is responsible for providing an authentic, friendly customer experience, driving in-store sales by understanding customer needs and providing product options, closing sales, assisting walk-ins, being an expert in store services, and participating in all operational aspects of the store.

What qualifications are required for the Sales Associate position at Birch Lane?

Candidates should have at least 1 year of retail sales experience, passion for customer service, strong organization and communication skills, ability to thrive in a fast-paced environment, experience working in a team sales environment, and technical acumen. Flexibility to work nights, weekends, and holidays is also required.

What physical requirements are necessary for a Sales Associate at Birch Lane?

Sales Associates must be able to stand, walk, talk, hear, handle, reach, climb, stoop, kneel, and lift up to 50 lbs. Specific vision abilities, such as close vision, color vision, and depth perception, are also required.

What is the work culture like at Birch Lane?

Birch Lane promotes a culture of relentless customer focus, innovation, and continuous improvement. Employees are encouraged to share innovative ideas and solutions to improve team operations and are expected to maintain a positive and professional attitude daily.

Is Birch Lane an equal opportunity employer?

Yes, Birch Lane is proud to be an equal opportunity employer. They do not discriminate on the basis of race, color, ethnicity, religion, gender, age, disability, veteran status, or any other legally protected characteristic. They value and rely on the collective voices of their employees, customers, community, and suppliers to guide them in building a better world for all.

Retail & Consumer Goods
Industry
10,001+
Employees
2002
Founded Year

Mission & Purpose

Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service to the development of tools that make the shopping process easier, to carry one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.