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Sales Associate (Birch Lane)

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Wayfair

12d ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
  • Naples

AI generated summary

  • You need at least 1 year of retail sales experience, a passion for customer service, strong communication skills, ability to work in a fast-paced environment, proficiency in software, willingness to work flexible hours, and ability to physically meet job demands.
  • You will provide exceptional customer service by guiding customers, closing sales, educating on services, assisting with operations, and maintaining a positive attitude in a fast-paced retail environment.

Requirements

  • 1+ years of retail sales experience (preferably in a design-related environment). Interior design and specialty sales experience is a plus.
  • Passion for great customer service and a drive to exceed sales targets.
  • Strong organization, self-motivation, communication, and relationship management skills.
  • Track record of thriving in a fast-paced and changing environment, with an ability to adapt and Grow.
  • Demonstrated ability to work within a team sales environment.
  • Technical acumen to learn necessary software, proficiency in Google and Microsoft Office applications preferred.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • PHYSICAL REQUIREMENTS:
  • While performing the duties of this job, the employee is frequently required to stand, walk, talk, and hear. The employee frequently is required to handle or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently, or occasionally lift and/or move up to 50 lbs.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

  • Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus.
  • Drive in-store sales by asking great questions to understand customer needs, guiding them through their questions, and providing product options (both within the store and our endless aisle/online assortment via web and app) that lead to a satisfied customer experience.
  • Demonstrate confidence in closing the sale and educating customers on various ways to purchase including through POS, Online, our App, or a Quote.
  • Assist walk-ins on the sales floor and in the design studio as needed.
  • Be an expert in the services offered in-store and online - credit, financing, warranty, installation, and delivery, always considering value adds to client purchases.
  • Participate in all operational aspects of the store including but not limited to processing new products, floor sets, replenishment, substitutions, and general upkeep of the store.
  • Exemplify a positive and professional attitude daily with customers and your team members.
  • Bring a willingness to share innovative ideas and solutions to continuously improve team operations.
  • Engage in a high-energy, focused, and dynamic work environment where there can be rapid changes in products, promotions, offerings, and operations.

FAQs

What experience do I need to have to be considered for the Sales Associate position at Birch Lane?

To be considered for the Sales Associate position at Birch Lane, you should have at least 1+ years of retail sales experience, preferably in a design-related environment. Interior design and specialty sales experience is a plus.

What are the key responsibilities of a Sales Associate at Birch Lane?

As a Sales Associate at Birch Lane, your key responsibilities include providing an authentic and friendly customer experience, driving in-store sales by understanding customer needs and providing product options, educating customers on various ways to purchase, assisting walk-ins, being an expert in services offered, participating in store operations, and maintaining a positive and professional attitude.

What are the physical requirements for the Sales Associate position at Birch Lane?

The Sales Associate position at Birch Lane requires the ability to frequently stand, walk, talk, and hear. The ability to handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and occasionally sit are also necessary. The employee must regularly, frequently, or occasionally lift and/or move up to 50 lbs. Specific vision abilities are also required.

What skills are essential for a Sales Associate at Birch Lane?

Essential skills for a Sales Associate at Birch Lane include a passion for great customer service, drive to exceed sales targets, strong organization, self-motivation, communication, and relationship management skills, ability to adapt and thrive in a fast-paced environment, demonstrated ability to work within a team sales environment, and technical acumen to learn necessary software.

What is the work environment like at Birch Lane for Sales Associates?

Sales Associates at Birch Lane work in a high-energy, focused, and dynamic environment where there can be rapid changes in products, promotions, offerings, and operations. The team promotes a culture that fosters a relentless customer focus and encourages innovative ideas and solutions to continuously improve operations.

Retail & Consumer Goods
Industry
10,001+
Employees
2002
Founded Year

Mission & Purpose

Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service to the development of tools that make the shopping process easier, to carry one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.