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Sales Associate - Birch Lane

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Wayfair

15d ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
  • Tampa

AI generated summary

  • You need 1+ years retail sales experience, passion for customer service, organization, self-motivation, communication skills, and ability to work in a fast-paced environment. Strong teamwork and physical abilities. Opportunity for growth in sales associate role.
  • You will provide outstanding customer service, drive sales through product knowledge, assist with in-store operations, and maintain a positive attitude in a fast-paced retail environment.

Requirements

  • 1+ years of retail sales experience (preferably in a design-related environment). Interior design and specialty sales experience is a plus.
  • Passion for great customer service and a drive to exceed sales targets.
  • Strong organization, self-motivation, communication, and relationship management skills.
  • Track record of thriving in a fast-paced and changing environment, with an ability to adapt and Grow.
  • Demonstrated ability to work within a team sales environment.
  • Technical acumen to learn necessary software, proficiency in Google and Microsoft Office applications preferred.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • PHYSICAL REQUIREMENTS:
  • While performing the duties of this job, the employee is frequently required to stand, walk, talk, and hear. The employee frequently is required to handle or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently, or occasionally lift and/or move up to 50 lbs.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

  • Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus.
  • Drive in-store sales by asking great questions to understand customer needs, guiding them through their questions, and providing product options (both within the store and our endless aisle/online assortment via web and app) that lead to a satisfied customer experience.
  • Demonstrate confidence in closing the sale and educating customers on various ways to purchase including through POS, Online, our App, or a Quote.
  • Assist walk-ins on the sales floor and in the design studio as needed.
  • Be an expert in the services offered in-store and online - credit, financing, warranty, installation, and delivery, always considering value adds to client purchases.
  • Participate in all operational aspects of the store including but not limited to processing new products, floor sets, replenishment, substitutions, and general upkeep of the store.
  • Exemplify a positive and professional attitude daily with customers and your team members.
  • Bring a willingness to share innovative ideas and solutions to continuously improve team operations.
  • Engage in a high-energy, focused, and dynamic work environment where there can be rapid changes in products, promotions, offerings, and operations.

FAQs

What are the essential responsibilities of a Sales Associate at Birch Lane?

The essential responsibilities of a Sales Associate at Birch Lane include providing a friendly customer experience, driving in-store sales by understanding customer needs, closing sales confidently, assisting customers in-store and in the design studio, being knowledgeable about services offered, participating in operational tasks, maintaining a positive attitude, and contributing innovative ideas to improve team operations.

What qualifications are required to be a Sales Associate at Birch Lane?

To be a Sales Associate at Birch Lane, you should have at least 1 year of retail sales experience (preferably in a design-related environment), a passion for customer service and exceeding sales targets, strong organization and communication skills, the ability to thrive in a fast-paced environment, the ability to work in a team sales environment, and technical acumen to learn necessary software.

What physical requirements are needed for the Sales Associate role at Birch Lane?

The physical requirements for the Sales Associate role at Birch Lane include frequently standing, walking, talking, and hearing, occasionally sitting, climbing, balancing, stooping, kneeling, crouching, or crawling, and regularly lifting and/or moving up to 50 lbs. Specific vision abilities are also required, such as close and distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

What is the work culture like at Birch Lane for Sales Associates?

The work culture at Birch Lane for Sales Associates is focused on providing a positive and professional attitude towards customers and team members, engaging in a high-energy and dynamic work environment, being adaptable to rapid changes in products and operations, and constantly seeking ways to improve team operations.

Retail & Consumer Goods
Industry
10,001+
Employees
2002
Founded Year

Mission & Purpose

Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service to the development of tools that make the shopping process easier, to carry one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.