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Sales Associate - Costa Mesa

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Cartier

17d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Hospitality & Retail
  • Costa Mesa

AI generated summary

  • You need a college degree, 2-5 years luxury retail experience, timepiece knowledge, computer skills, customer service focus, attention to detail, multilingual a plus. Must be a Cartier brand Ambassador, team player, and flexible with hours and travel.
  • You will achieve sales targets, provide exceptional customer service, build client relationships, maintain boutique operations, and support special projects and events at Cartier in Costa Mesa.

Requirements

  • Education:
  • College degree preferred
  • Required Experience:
  • 2 to 5 years of previous experience in luxury retail, service or hospitality environment
  • General knowledge of timepiece movements
  • Technical Skills:
  • Ability to work in a fast-paced retail store environment
  • Computer and internet Savvy
  • MS Office experience required, SAP knowledge preferred
  • Personal Skills/Abilities:
  • Additional language skills are a plus
  • Excellent interpersonal and communication skills are required
  • Strong understanding of Customer Service needs and Customer (internal and external) priorities
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
  • Being a genuine Maison Ambassador
  • Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
  • Self-Starter with Team-Player approach
  • Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

Responsibilities

  • Sales Achievement:
  • Consistently achieve and/or exceed the monthly sales target, as directed by management.
  • Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
  • This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
  • Adapt approach according to the client needs and motivations
  • Negotiate and handle objections with ease
  • Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
  • Remain current on industry news and competitor
  • Client Relationship Management:
  • Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
  • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
  • Appropriately resolve client issues/concerns and escalate as needed to Management
  • Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking
  • Daily Boutique Operations:
  • Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
  • Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
  • Assist in the merchandising and daily maintenance of displays and back-stock
  • Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
  • Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

FAQs

What is the main objective of a Sales Associate at Cartier in Costa Mesa?

The main objective of a Sales Associate at Cartier in Costa Mesa is to achieve and exceed sales targets set by management, proactively develop their client portfolio, and ensure a unique client experience throughout all touch points.

What is the role of a Sales Associate in the daily operations of the boutique?

A Sales Associate at Cartier in Costa Mesa is an active participant in the daily operations of the boutique, assisting with various tasks to ensure smooth functioning and exceptional customer service.

How does Cartier North America prioritize diversity and inclusion in their workforce?

Cartier North America believes in embracing and empowering diversity and inclusion in their workforce. They strive to create a workforce that represents the diversity of their clients and communities, recognizing that it leads to creativity, knowledge, and excellence.

Fashion & Arts
Industry
5001-10,000
Employees
1847
Founded Year

Mission & Purpose

Cartier is a renowned luxury brand that specialises in jewellery, watches, and accessories. Established in 1847, Cartier has become synonymous with elegance, craftsmanship, and timeless style. The company's ultimate mission is to create exceptional pieces of jewellery and luxury goods that embody artistry, innovation, and sophistication. With a focus on creativity and attention to detail, Cartier designs and produces exquisite collections that reflect the brand's heritage and commitment to excellence. Cartier's purpose is to celebrate life's special moments and enhance the beauty and significance of personal adornment. Through their iconic creations and impeccable craftsmanship, Cartier strives to bring joy, elegance, and lasting value to their discerning clientele.

Benefits

  • Disability Insurance

  • Health Insurance

  • Life Insurance

  • Occupational Accident Insurance

  • Vision Insurance

  • Supplemental Life Insurance

  • Mental Health Care

  • Health Savings Account (HSA)

  • Flexible Spending Account (FSA)

  • Dental Insurance