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Sales Associate - eCommerce/Phone

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AutoNation

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • West Palm Beach

AI generated summary

  • You must have a high school diploma, prior retail sales experience, strong communication skills, a drive for goals, tech-savvy, and a valid driver’s license with a safe driving record.
  • You will engage customers online, by phone, and in-person to guide vehicle purchases, answer inquiries, negotiate terms, and ensure exceptional customer satisfaction throughout their experience.

Requirements

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Drive to set and achieve targeted goals
  • Prior sales experience, retail preferred
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

Responsibilities

  • The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment.
  • Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.
  • With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal.
  • Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

FAQs

What is the primary role of an eCommerce Sales Associate at AutoNation?

The primary role of an eCommerce Sales Associate is to interact with customers online, over the phone, and in person to guide their vehicle purchase in a no-haggle sales environment, ensuring an exceptional customer experience.

What qualifications are required for this position?

Candidates must have a high school diploma or equivalent, proven ability to provide exceptional customer service, sales experience (preferably in retail), and strong communication and organizational skills.

Is previous sales experience required for this role?

Yes, prior sales experience, particularly in retail, is preferred for the eCommerce Sales Associate position.

What kind of training or support can new employees expect?

New employees will receive training and support as they learn to interact effectively with customers and navigate the sales process, ensuring a smooth transition into their role.

Are there opportunities for career advancement within AutoNation?

Yes, AutoNation encourages career growth and development, offering pathways for advancement in various roles within the company.

What benefits does AutoNation offer to its employees?

AutoNation offers competitive compensation, 401k matching, health, dental, and vision insurance, maternity benefits, associate purchase and discount programs, and access to exclusive deals through YouDecide.

Is a valid driver’s license required for this job?

Yes, a valid in-state driver’s license and an acceptable, safe driving record are required for the eCommerce Sales Associate position.

How does AutoNation prioritize customer experience?

AutoNation prioritizes customer experience by ensuring associates provide timely responses to leads, assist in selecting vehicles, negotiate payment options, and follow up to guarantee customer satisfaction.

Does AutoNation have a strong commitment to community involvement?

Yes, AutoNation is committed to community involvement, having raised over $40 million for cancer-related causes through the DRV PNK mission, demonstrating their dedication to making a positive impact.

Can I apply if I don’t meet every requirement listed?

Yes, AutoNation encourages all candidates who are passionate about making a positive impact to apply, even if they do not meet every requirement.

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AutoNation

Manufacturing & Electronics
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

As America’s most admired automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits, and a culture that believes in investing in our Associates’ professional futures. With over 300 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 14 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering an excellent Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $40 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.