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Sales Associate - eCommerce/Phones

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AutoNation

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Spokane Valley

AI generated summary

  • You must have a high school diploma, sales experience, strong communication skills, tech-savvy, a valid driver’s license, and a passion for exceptional customer service.
  • You will engage with customers online and by phone, guiding vehicle purchases, answering inquiries, ensuring satisfaction, negotiating terms, and facilitating transitions to the Service department.

Requirements

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Drive to set and achieve targeted goals
  • Prior sales experience, retail preferred
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

Responsibilities

  • The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment.
  • Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.
  • With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal.
  • Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

FAQs

What is the primary responsibility of the e-Commerce Sales Associate?

The primary responsibility of the e-Commerce Sales Associate is to interact with customers online, over the phone, and in person to help guide their vehicle purchase in a no-haggle sales environment, providing an exceptional customer experience.

What qualifications are required for this position?

Candidates must have a high school diploma or equivalent, proven ability to provide an exceptional customer experience, a drive to achieve targeted goals, and prior sales experience, preferably in retail.

Is prior automotive sales experience necessary for this role?

No, prior automotive sales experience is not strictly necessary; however, prior sales experience, particularly in retail, is preferred.

What skills are important for success in this role?

Important skills for success in this role include outstanding communication, consultative, interpersonal, and organizational skills, as well as a willingness to follow up with customers.

Are there career advancement opportunities within AutoNation?

Yes, working with AutoNation provides opportunities for career advancement as we value and promote internal growth and development.

What is the expected compensation range for this position?

The expected compensation for the e-Commerce Sales Associate position ranges from $2,858 to $8,700 monthly or more.

What type of benefits does AutoNation offer?

AutoNation offers competitive compensation, 401k matching, insurance plans (health, dental, vision), maternity benefits, associate purchase and discount programs, and access to discounts through YouDecide.

Do I need a valid driver's license for this position?

Yes, a valid in-state driver’s license and an acceptable, safe driving record are required for this position.

Does AutoNation support diversity and inclusion in their hiring process?

Yes, AutoNation is committed to creating a diverse, equitable, and inclusive environment and encourages candidates from all backgrounds to apply, even if they do not meet every requirement.

What is the DRV PNK mission mentioned in the job description?

The DRV PNK mission is to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide, demonstrating AutoNation's commitment to making a positive difference.

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AutoNation

Manufacturing & Electronics
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

As America’s most admired automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits, and a culture that believes in investing in our Associates’ professional futures. With over 300 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 14 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering an excellent Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $40 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.