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Sales Associate eComPhone

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AutoNation

5d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Tempe

AI generated summary

  • You need a high school diploma, strong customer service and sales skills, tech-savvy, communication abilities, a valid driver's license, and a drive to meet goals.
  • You interact with customers online and in-person, respond to leads, guide vehicle purchases, negotiate payment options, and ensure customer satisfaction through follow-ups and support.

Requirements

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Drive to set and achieve targeted goals
  • Prior sales experience, retail preferred
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

Responsibilities

  • The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment.
  • Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.
  • With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal.
  • Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

FAQs

What is the main role of an e-Commerce Sales Associate at AutoNation?

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to help guide their vehicle purchase in a no-haggle sales environment, ensuring an exceptional customer experience throughout the process.

What are the educational requirements for this position?

A high school diploma or equivalent is required for the e-Commerce Sales Associate position.

What type of experience is preferred for this job?

Prior sales experience, particularly in retail, is preferred for the e-Commerce Sales Associate role.

What skills are important for this role?

Important skills include exceptional communication, consultative and interpersonal skills, as well as strong organizational abilities.

Is there a focus on customer follow-up in this position?

Yes, the willingness to follow up with customers to ensure satisfaction is a key requirement for the e-Commerce Sales Associate.

What kind of work environment can I expect at AutoNation?

You can expect a positive work environment that values respect, diversity, and inclusion among all associates.

Are there any specific qualifications regarding driving for this position?

Yes, a valid in-state driver’s license and an acceptable, safe driving record are required.

What benefits does AutoNation offer its employees?

AutoNation offers competitive compensation, 401k matching, health insurance plans, associate purchase and discount programs, and access to deals through YouDecide, among other benefits.

How does AutoNation contribute to community causes?

AutoNation is committed to community causes, having raised over $40 million through DRV PNK for cancer-related charities and treatment.

Can I apply if I do not meet all the job requirements?

Yes, AutoNation encourages candidates from all backgrounds to apply, even if they do not meet every requirement.

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AutoNation

Manufacturing & Electronics
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

As America’s most admired automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits, and a culture that believes in investing in our Associates’ professional futures. With over 300 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 14 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering an excellent Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $40 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.