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Sales Associate Key

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Talbots

2mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Raleigh

AI generated summary

  • You must create a customer-centric culture, build relationships, achieve goals, communicate well, work in a diverse environment, lift 40 lbs, and navigate technology with flexible availability.
  • You will provide exceptional customer service, assist in store operations, stay updated on fashion trends, create outfits, achieve sales metrics, and lead/supervise as needed.

Requirements

  • Capable of creating a selling culture where all associates align around the needs of our customers.
  • Possesses a customer-centric mentality and understands the importance of creating exceptional customer experiences.
  • Driven to create, build and cultivate relationships.
  • Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
  • Passionate about selling and seeks organized and thoughtful ways to maximize all traffic that enters the store.
  • Demonstrate excellent verbal communication skills and a high level of integrity.
  • Able to work cooperatively in a diverse work environment.
  • Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
  • Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
  • Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
  • Flexible availability based on the needs of the business including evenings, weekends, and holidays.

Responsibilities

  • Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
  • Take an active role in assisting the management team to build store business.
  • Service multiple customers at a time, multi-task and/or handle projects simultaneously.
  • Be aware of fashion trends and seek information about all new arrivals, including product knowledge about fit, color, fashion etc.
  • Use product knowledge and fashion expertise to create outfits for customers and suggest items to match their needs.
  • Develop and maintain positive working relationships that support a productive work environment.
  • Proactively communicate store information, brand initiatives, discrepancies, and other pertinent information to management in order to better enhance the customer experience.
  • Achieve sales and service metrics in key measurable areas.
  • Maximize individual performance by participating in learning opportunities, accepting direction, coaching and feedback.
  • Achieve sales and service metrics in key measurable areas including Talbots Classic Awards.
  • Support all areas of operational excellence, including manage inventory according to policies and procedures including filling orders, recalls, recovery, replenishment, re-tickets etc.
  • Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
  • Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
  • Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.

FAQs

What is the primary focus of Talbots as a retailer?

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes, and accessories, known for modern classic style, fine quality craftsmanship, and gracious service.

What types of opportunities for growth does Talbots offer to its employees?

Talbots provides tools and resources to help employees grow beyond their current positions and into new roles within the company.

Are there any discount opportunities for employees?

Yes, employees can enjoy generous merchandise discounts of 50%, 60%, and 70% off Talbots and Haven Well Within products.

What kind of benefits packages does Talbots provide?

Talbots offers comprehensive benefits packages accessible to both full-time and eligible part-time employees.

What are the key values that Talbots prioritizes in their workplace culture?

Talbots values teamwork, creativity, customer commitment, integrity, respect for diversity, and community engagement.

What physical capabilities are required for the Sales Associate position?

Candidates must be able to climb ladders, move around regularly, stand for extended periods, and lift, carry, and move at least 40 lbs.

What kind of availability is expected from Sales Associates?

Sales Associates should have flexible availability based on the business needs, including evenings, weekends, and holidays.

What are some responsibilities of a Sales Associate at Talbots?

Responsibilities include providing exceptional customer service, assisting in building store business, maintaining product knowledge, and achieving sales metrics.

Does Talbots support diverse applicants in their hiring process?

Yes, Talbots is an equal opportunity employer and welcomes applications from diverse candidates, making hiring decisions based on qualifications without regard to various protected categories.

How does Talbots encourage employee development?

Talbots encourages participation in learning opportunities and values feedback to help employees maximize their individual performance.

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Talbots

Retail & Consumer Goods
Industry
501-1000
Employees

Mission & Purpose

Talbots began from a singular & personal vision, inspired by a joy of discovery and fueled by a commitment to timeless and timely fashion, extraordinary quality and memorable service. In 1947, Rudy and Nancy Talbot, two passionate and entrepreneurial New Englanders, put an ad in The New Yorker. And what started out as 3000 fliers ultimately became a catalog with a cult following—treasured for its spirited voice and modern classic product. Soon they moved into an historic Hingham, Massachusetts, house where they painted the front door a welcoming red to signal that here was an oasis of inspiration and hospitality. Through the decades, Talbots has expanded beyond New England and developed a devoted following of smart shoppers who rely on gracious service, great quality, timeless pieces—and Talbots famous "surprise and delight."​ Today Talbots is a dynamic combination of heritage and innovation, translating the original Talbots DNA for today's culture. Our omni-channel expression includes 500 core and outlet stores, throughout the country and Canada, and a growing e-commerce business.