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Sales Associate - Menswear Designer (30 hours)

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Selfridges

17d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London
  • 11d left

AI generated summary

  • You must engage customers effectively, possess strong product knowledge, excel in sales and service, solve problems creatively, adapt flexibly to tasks, and embody reliability in teamwork.
  • You will create memorable customer experiences, manage stock, conduct sales, adapt to daily challenges, stay updated on trends, and ensure health and safety standards.

Requirements

  • Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements
  • Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training
  • Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate
  • It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
  • Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer
  • Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation
  • An example of our values, a reliable and respected colleague

Responsibilities

  • Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
  • Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
  • From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards
  • Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
  • Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
  • Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
  • Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
  • Follow health, safety and security procedures, and play an active role in preventing stock loss

FAQs

What are the working hours for this Sales Associate position?

The position is for 30 hours per week.

What is the hourly salary for this role in London?

The hourly salary for this role in London is £13.45.

What type of contract is being offered for this job?

This is a permanent contract.

What is the closing date for applications?

The closing date for applications is 15 December, 2024.

Where is this job located?

The job is located in London, United Kingdom.

Do I need prior experience in retail to apply for this position?

While prior retail experience is beneficial, the focus is on having strong customer service skills and a willingness to learn.

Is there any training provided for new employees?

Yes, Selfridges offers training, including supplier training to help you develop excellent product knowledge.

What are the primary responsibilities of this Sales Associate role?

The primary responsibilities include creating a memorable customer experience, managing stock, conducting sales and exchanges, and maintaining retail standards.

Are team members expected to be flexible in their roles?

Yes, flexibility is essential as team members may be required to take on various tasks across different departments based on business needs.

Is health and safety training included for new hires?

Yes, following health, safety, and security procedures is a key part of the role, and training will be provided.

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Selfridges

A Top 10 Most Loved Workplace in the UK for 2022 By Newsweek International

Retail & Consumer Goods
Industry
1001-5000
Employees
1909
Founded Year

Mission & Purpose

Selfridges is a high-end department store chain in the UK, known for offering a wide range of luxury products, including fashion, beauty, homeware, and gourmet food. Their ultimate mission is to provide an extraordinary shopping experience that delights and inspires customers. The purpose of Selfridges is to curate an exceptional selection of high-quality and exclusive products, combined with innovative retail experiences and outstanding customer service. They aim to be a leader in the retail industry by continuously evolving, embracing sustainability, and creating a destination where customers can discover the latest trends and enjoy a unique and immersive shopping environment.