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Sales Associate Retail-1

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AutoNation

8d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Houston

AI generated summary

  • You must have a high school diploma, sales experience, strong customer service skills, effective communication, a valid driver’s license, and a willingness to follow up with customers.
  • You will engage with customers online and in person, guiding them through vehicle purchases, answering inquiries, negotiating terms, and ensuring satisfaction while transitioning them to the Service department.

Requirements

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Drive to set and achieve targeted goals
  • Prior sales experience, retail preferred
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

Responsibilities

  • The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment.
  • Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.
  • With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal.
  • Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

FAQs

What is the primary role of a Sales Associate at AutoNation?

The primary role of a Sales Associate at AutoNation is to interact with customers online, over the phone, and in person to guide them through their vehicle purchase in a no-haggle sales environment, ensuring an exceptional customer experience from initial contact to post-purchase follow-up.

What qualifications do I need to apply for the Sales Associate position?

To apply for the Sales Associate position, you need a high school diploma or equivalent, proven ability to provide exceptional customer service, prior sales or retail experience, strong communication and organizational skills, and a valid driver's license with a safe driving record.

Is prior sales experience required for this position?

Yes, prior sales experience is preferred, especially in a retail environment.

What kind of work environment can I expect at AutoNation?

AutoNation offers a respectful work environment that values diversity, equity, and inclusiveness, fostering a culture of belonging and a commitment to making a positive impact in the automotive industry.

What types of benefits and perks are offered to Sales Associates?

Benefits include competitive compensation, 401k matching, health/dental/vision insurance plans, maternity benefits, associate purchase and discount programs, and access to exclusive deals through YouDecide.

How does AutoNation contribute to the community?

AutoNation is committed to making a positive difference through initiatives like the DRV PNK mission, which has raised over $40 million for cancer-related causes, supporting cancer research and treatment.

Is there an emphasis on customer follow-up in this role?

Yes, following up with customers to ensure their satisfaction and assist them in transitioning to the Service department is a key part of the role for Sales Associates at AutoNation.

Can I apply if I don't meet all the qualifications listed?

Yes, AutoNation encourages candidates from all backgrounds to apply, even if they do not meet every single requirement, as they value passion and the desire to make a positive impact.

What should I consider before applying for this position?

Consider your ability to provide exceptional customer service, your sales experience, and your willingness to work with technology and follow up with customers to enhance their ownership experience.

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AutoNation

Manufacturing & Electronics
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

As America’s most admired automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits, and a culture that believes in investing in our Associates’ professional futures. With over 300 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 14 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering an excellent Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $40 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.