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Sales Associate - Toys (30 hours)

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Selfridges

16d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • London
  • 13d left

AI generated summary

  • You must communicate effectively, possess product knowledge, excel in sales and service, solve problems, adapt flexibly, and be a reliable team player dedicated to high standards.
  • You will enhance customer experiences, conduct sales, manage stock, adapt to daily challenges, and stay updated on trends while ensuring safety and retail standards.

Requirements

  • Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements
  • Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training
  • Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate
  • It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
  • Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer
  • Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation
  • An example of our values, a reliable and respected colleague

Responsibilities

  • Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
  • Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
  • From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards
  • Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
  • Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
  • Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
  • Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
  • Follow health, safety and security procedures, and play an active role in preventing stock loss

FAQs

What is the job title for this position?

The job title is Sales Associate - Toys.

What is the nature of the contract?

The contract type is permanent.

How many hours per week is this position?

This position is for 30 hours per week.

What is the salary for this Sales Associate position in London?

The salary for this position in London is £13.45 per hour.

What does the role involve?

The role involves providing exceptional customer service, conducting sales and exchanges, maintaining store standards, managing stock, and staying informed about products and trends.

What are the working hours and days for this role?

The specific working hours and days may vary, as the role is flexible and could require working in different departments as needed.

Is there support available during the interview process?

Yes, support is available at every stage of the interview process.

What qualities are important for this role?

Important qualities include being a great communicator, having strong product knowledge, being sales and service oriented, possessing problem-solving skills, and being flexible and adaptable.

When is the closing date for applications?

The closing date for applications is 26 December 2024.

Where is this job located?

This job is located in London, United Kingdom.

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Selfridges

A Top 10 Most Loved Workplace in the UK for 2022 By Newsweek International

Retail & Consumer Goods
Industry
1001-5000
Employees
1909
Founded Year

Mission & Purpose

Selfridges is a high-end department store chain in the UK, known for offering a wide range of luxury products, including fashion, beauty, homeware, and gourmet food. Their ultimate mission is to provide an extraordinary shopping experience that delights and inspires customers. The purpose of Selfridges is to curate an exceptional selection of high-quality and exclusive products, combined with innovative retail experiences and outstanding customer service. They aim to be a leader in the retail industry by continuously evolving, embracing sustainability, and creating a destination where customers can discover the latest trends and enjoy a unique and immersive shopping environment.