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Sales Coordinator (m/f/d)

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The Hoxton

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Berlin
  • Quick Apply

AI generated summary

  • You need hospitality experience, strong attention to detail, proficiency in Outlook and Excel, relationship-building skills, and a team-oriented attitude. OPERA/Delphi knowledge is a plus.
  • You will support the sales team by managing inquiries, maintaining databases, billing, fostering relationships, assisting with booking processes, and contributing to sales projects and reporting.

Requirements

  • Qualifications
  • Experience working within hospitality or a similar role; you’re looking for an opportunity to take the next step into a career in Sales or Groups & Events.
  • Someone who is proud of their OTT attention to detail and knows how to stay organised while working at a fast pace.
  • You’re confident using systems such as Outlook, Excel, Microsoft word, (experience using OPERA or Delphi would be an advantage).
  • A people person, great at building strong and lasting relationships.
  • You’re looking for a challenge and a place where you can be you (no clones in suits here).
  • You’re not precious. We leave our egos at the door and help get stuff done.
  • You want to be part of a team that works hard, supports each other and has fun along the way.

Responsibilities

  • Keep things running smoothly by supporting our reactive Groups & Events sales team: Manage an inbox and phone system, answering calls and emails, distributing enquires, ensuring a quick response time & memorable first impression of The Hoxton and Ennismore.
  • Use our booking system from A-Z to maintain an up to date database and booking system – helping us be all over our guests and our business!
  • Have a strong understanding of all the links in the chain that makes Hotel sales and operations tick – and support on key elements like billing and actualising.
  • Build strong relationships with our other teams and external third parties, keeping the guest experience at the heart of everything you do.
  • Gain insight and experience with client-facing elements, managing the booking process by supporting our Groups & Events team as needed.
  • Get involved with projects across the Hotel working on other areas of Sales as required – think RFP season, tradeshow prep, collateral and beyond!
  • Maintain and update our corporate total account list and assist with reporting on key performance indicators such as account production and booking pace.

FAQs

What is the location of the Sales Coordinator position?

The Sales Coordinator position is located at The Hoxton in Charlottenburg, Berlin.

What kind of experience is required for the Sales Coordinator role?

Candidates should have experience working within hospitality or a similar role, and be looking for an opportunity to advance into a career in Sales or Groups & Events.

Are there any specific software skills required for this position?

Yes, candidates should be confident using systems such as Outlook, Excel, and Microsoft Word. Experience with OPERA or Delphi would be an advantage.

What are the working hours for the Sales Coordinator role?

Working hours may vary, but they typically align with the needs of the sales team and hotel operations.

What personal qualities are desirable for this position?

We are looking for someone who has strong attention to detail, is organized while working at a fast pace, a people person who builds strong relationships, and is eager for challenges in a team environment.

What benefits are offered for this role?

Benefits include competitive compensation, 24 holidays plus bank holidays, extra time off for volunteering, training and development opportunities, and great discounts across the Ennismore family.

Will there be opportunities for professional development?

Yes, there are plenty of opportunities for development, including training to help you settle into your role and learning academies to broaden your skill set.

Is there support for diversity and inclusion at The Hoxton?

Yes, there is an annual diversity and inclusion calendar of events that create opportunities for employees to learn, celebrate, and make a positive impact.

Is there a probationary period for this position?

The job description does not specify a probationary period, but standard company policy may apply.

What is the team dynamic like at The Hoxton?

The Hoxton promotes a supportive team environment where team members work hard, help each other, and have fun along the way.

The Hoxton

Open house hotels, inspired by the streets and scenes that surround them.

Travel & Leisure
Industry
501-1000
Employees
2006
Founded Year

Mission & Purpose

The Hoxton is a series of open house hotels inspired by the diversity and originality of the streets and scenes that surround them. Just like our doors, our minds are open too. Ever since we opened our first hotel in Shoreditch, East London, way back in 2006, we’ve never just been about offering a bed for the night. We want to be more than that: providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces. Then there's our eclectic programme of monthly events, where we bring the outside in, and work with local creatives to curate events unique to each location. The Hoxton, Holborn opened in 2014, followed by The Hoxton, Amsterdam in 2015, and The Hoxton, Paris in summer 2017. The Hoxton, Williamsburg was the first U.S. opening, followed by Portland and Chicago. 2019 saw the opening of The Hoxton, Southwark and Downtown LA.