Logo of Huzzle

Home

Matches

Explore

Manage

Sales & Customer Service Advisor

image

BMW Group

17d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must have excellent communication skills, be customer-focused, able to multi-task, IT literate, detail-oriented, team-oriented, and capable of problem-solving independently.
  • You will handle customer calls and emails, identify their needs, provide high-quality service, build relationships, stay organized, meet targets, and up-sell additional products.

Requirements

  • Have excellent communication skills and the ability to build trust and rapport with customers and colleagues.
  • Be customer focused and passionate about their work.
  • Have the ability to prioritise their workload and multi-task.
  • Be IT alliterate with the ability to use multiple systems at once.
  • Confidently work independently and also as part of a team.
  • Have a keen eye for detail.
  • To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects.
  • Ability to problem solve and think on their feet.

Responsibilities

  • Handling inbound & outbound telephone calls to existing customers (No Cold-Calling).
  • Responding to customer email enquiries.
  • Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements.
  • Providing a high level of customer service which will allow you to build relationships with our customers to retain business.
  • Being organised and self-motivated to ensure targets and deadlines are met.
  • To up-sell additional BMW products.

FAQs

What is the main focus of the Sales & Customer Service Advisor role?

The main focus is to provide exceptional customer service, handle inquiries from customers, identify their needs, and guide them towards suitable BMW products and services.

Is any prior experience required for this position?

While experience in sales & customer service is preferred, we also welcome applications from individuals who have the drive and enthusiasm to learn something new.

What kind of calls will I be handling in this role?

You will be handling inbound and outbound telephone calls to existing customers, with no cold-calling involved.

Are there opportunities for professional growth within this role?

Yes, there are opportunities for professional growth, especially as you build relationships with customers and develop your skills in sales and customer service.

What skills are essential for the ideal candidate?

Essential skills include excellent communication, customer focus, organizational abilities, IT literacy, teamwork, attention to detail, and problem-solving skills.

What kind of rewards and benefits can I expect from this job?

You can expect rewards such as 33 days of annual leave, retail and gym discounts, car discounts, a flexible pension scheme, family-friendly policies, a wellbeing program, and recognition for achievements.

Is there a structured training program for new hires?

While the job description does not specifically mention a training program, support and resources for learning are likely provided to help new hires succeed.

How does the company support employee wellbeing?

The company supports employee wellbeing through a wellbeing program, flexible work policies, and a community volunteering day.

What is the work environment like at BMW Norwich?

The work environment is collaborative and supportive, focused on delivering an outstanding customer experience while allowing for individual growth and teamwork.

What is the company’s stance on customer relations?

The company values customer relationships highly and aims to build trust and rapport with customers through high-quality service.

image

BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.