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Sales & Customer Service Advisor

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Inchcape

11d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Nottingham

AI generated summary

  • You should have excellent communication, customer focus, multitasking skills, IT literacy, team collaboration, attention to detail, problem-solving ability, and a passion for delivering exceptional service.
  • You will handle customer calls and emails, identify needs, guide product choices, provide excellent service, build relationships, stay organized, and up-sell Mercedes Benz products.

Requirements

  • Have excellent communication skills and the ability to build trust and rapport with customers and colleagues
  • Be customer focused and passionate about their work
  • Have the ability to prioritise their workload and multi-task
  • Be IT alliterate with the ability to use multiple systems at once
  • Confidently work independently and also as part of a team
  • Have a keen eye for detail
  • To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
  • Ability to problem solve and think on their feet

Responsibilities

  • Handling inbound & outbound telephone calls to existing customers (No Cold-Calling)
  • Responding to customer email enquiries
  • Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements
  • Providing a high level of customer service which will allow you to build relationships with our customers to retain business
  • Being organised and self-motivated to ensure targets and deadlines are met
  • To up-sell additional Mercedes Benz products

FAQs

What is the salary for the Sales & Customer Service Advisor position?

The basic salary for the Sales & Customer Service Advisor position is £11,938.78, with uncapped commission potential.

How many hours will I be working each week?

This is a part-time position requiring 20 hours of work per week.

Are there opportunities for training and development?

Yes, we provide excellent training and development opportunities as well as promote internal progression.

Is there a requirement for prior sales experience?

While we welcome applications from experienced sales and customer advisors, we also encourage individuals with the drive and enthusiasm to learn, even if they lack prior experience.

Will I have to make cold calls?

No, this role does not involve cold-calling; you will only handle inbound and outbound calls to existing customers.

What kind of benefits do you offer?

We offer numerous benefits, including employee discounts at over 1000 retailers, vehicle purchase discounts, a flexible pension scheme, life assurance, a Save as You Earn plan, and rewards for long service, among others.

What skills are important for the ideal candidate?

The ideal candidate should have excellent communication skills, a customer-focused attitude, the ability to multitask and prioritize workload, IT literacy, attention to detail, and strong problem-solving skills.

Is this role suitable for someone who doesn’t have a strong interest in cars?

Yes, while an interest in cars is not required, a shared mission to create outstanding and trusted experiences for customers is essential.

What team environment can I expect while working in this role?

You can expect a collaborative environment where you can confidently work both independently and as part of a team.

Are there opportunities for career progression within the company?

Yes, we are committed to providing fantastic career opportunities and support for personal and professional growth.

Inchcape

Automotive
Industry
10,001+
Employees

Mission & Purpose

Inchcape is the world's leading independent automotive distribution partner. We work with more than 40 of the world's most loved automotive brands to power better mobility, today and in the future. Our 14,500 team members work across 40 country markets in Asia, Australasia and the Pacific; Central and South America; Africa; Europe and the UK.