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Sales Development Representative - Toronto

  • Job
    Junior & Mid Level
  • Sales & Business Development
  • Toronto

AI generated summary

  • You need 2+ years sales or customer experience, tech savvy with excellent communication skills. Experience in hospitality and French bilingualism a plus. Be outgoing, autonomous, and awesome.
  • You will drive new business growth by qualifying warm inbound leads through phone and email, nurturing leads, creating a great first impression, identifying customer needs, managing lead sources, database, and developing sales strategies.


  • 2+ years of sales or customer facing experience;
  • Experience in technology (software, mobile or other) – major plus;
  • Experience in hospitality an asset;
  • English proficiency needed, bilingualism in French a plus;
  • Excellent customer service and telephone skills, including strong listening, verbal and written communication;
  • Autonomous, outgoing, a self-starter;
  • Tech savvy, but able to understand people who are not;
  • Being awesome and entrepreneurial.


  • Drive new business growth through qualifying warm inbound leads from marketing generated sources (webinars, trials, quote/demo requests) primarily through telephone and email communication;
  • Nurture all inbound leads through to qualification for Lightspeed’s inside sales team;
  • Create a great first impression to our prospects and customers by providing them with a world class experience;
  • Identify customer needs to determine if Lightspeed solutions would be a good fit;
  • Manage multiple lead sources, including incoming calls, emails, chats and referrals at a given time;
  • Manage existing customer database using Salesforce, to ensure all communications are logged and identified;
  • Work with the Sales Development Manager to develop new strategies to grow sales pipeline, and consistently meet monthly, quarterly and annual goals;
  • Handle other duties and responsibilities as defined by management.


What is the main responsibility of a Sales Development Representative in this role?

The main responsibility of a Sales Development Representative is to drive revenue growth by generating and qualifying leads for the sales team.

What qualifications are required for this job?

To qualify for this role, candidates must have 2+ years of sales or customer facing experience, experience in technology (software, mobile or other), and excellent customer service and telephone skills.

How will the success of a Sales Development Representative be measured?

The success of a Sales Development Representative will be measured by consistently meeting monthly, quarterly, and annual goals for generating and qualifying leads.

Is bilingualism in French a requirement for this job?

While bilingualism in French is a plus, English proficiency is the primary language requirement for this role as the main market is in North America.

What benefits and perks are offered to employees in this role?

Employees in this role can expect benefits such as a flexible work environment, genuine career opportunities, participation in the Lightspeed share scheme, competitive benefits, flexible paid time off policy, and more.

The one-stop commerce platform for merchants to simplify, scale and provide exceptional customer experiences.

Founded Year

Mission & Purpose

Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale and provide exceptional customer experiences. The cloud solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financing and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange and Toronto Stock Exchange (NYSE: LSPD) (TSX: LSPD). With teams across North America, Europe and Asia Pacific, the company serves retail, hospitality and golf businesses in over 100 countries.