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Sales Executive

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BMW Group

20d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need sales or customer service experience, strong communication and organisational skills, attention to detail, a genuine interest in helping customers, and a Full UK driving licence.
  • You will guide customers through their purchase journey, prospect for new clients, maintain product knowledge, recommend add-ons, manage inquiries, and deliver exceptional customer service.

Requirements

  • Previous experience in a sales or customer service role, demonstrating the ability to achieve targets and build relationships
  • Ability to deliver first-class customer service with energy and enthusiasm
  • A genuine interest in helping customers and contributing to the team’s success
  • Strong organisational skills with the ability to meet deadlines, with excellent attention to detail
  • Exceptional listening and communication skills, focused on understanding customer needs
  • Must hold a Full UK driving licence

Responsibilities

  • Guide customers through a seamless journey, from the initial welcome to negotiation and the handover of their purchased vehicle
  • Actively prospect for new customers via telephone, attend product launches and events and maintain a comprehensive enquiry database
  • Maintain in-depth product knowledge and continuously enhance expertise through manufacturer-led training sessions
  • Recommend suitable add-on products that align with customer needs and preferences
  • Ensure the effective use of customer enquiry management systems for optimal tracking and follow-up
  • Deliver outstanding customer service that fosters loyalty and encourages referrals

FAQs

What qualifications are needed for the Sales Executive position?

A Full UK driving licence and previous experience in a sales or customer service role are essential for this position.

Is prior automotive experience required for the Sales Executive role?

No, prior automotive experience is not required, but a genuine interest in helping customers and learning about the products is important.

What are the working hours for the Sales Executive position?

Specific working hours are not mentioned in the job description, but candidates should be prepared for a role that may include evenings and weekends to meet customer needs.

What type of training will be provided?

The company offers manufacturer-led training sessions to enhance product knowledge and expertise.

Are there opportunities for career progression in this role?

Yes, the company supports career progression, and employees can advance as high as they aim within the organization.

What kind of support can I expect from the company?

The company offers various forms of support, including training, resources to enhance customer experiences, and an environment conducive to career growth.

What benefits does the company offer?

Benefits include 33 days' annual leave, retail discounts, gym discounts, healthcare plans, car purchase discounts, a flexible pension scheme, family-friendly policies, a wellbeing program, and a colleague recognition system.

How does the company support employee wellbeing?

The company offers a wellbeing program to support employees and their families, as well as family-friendly policies.

Will I need to work on weekends or evenings?

While the job description does not specify, it’s common in sales roles to have flexible hours, including weekends and evenings, to accommodate customer needs.

Is there a focus on customer service in this role?

Yes, delivering outstanding customer service and fostering loyalty is a key aspect of the Sales Executive position.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.