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Sales Floor Dept Supervisor - Electrical - Plumbing

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Lowe's Companies, Inc.

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Washington

AI generated summary

  • You need a high school diploma, 3-5 years in retail, customer service, and experience supporting Pro customers. Leadership, training skills, and proficiency in Microsoft Office are essential.
  • You will support team performance, ensure customer satisfaction, manage inventory, conduct safety checks, train associates, and communicate with management while occasionally overseeing store operations.

Requirements

  • Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.
  • Requires morning, afternoon and evening availability any day of the week.
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
  • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
  • High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
  • 1 year of experience in customer service.
  • 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
  • Experience providing direction or supervision to teams (with or without direct report responsibility).
  • Experience supporting or participating in the process of training, mentoring and developing associates.
  • Experience working cross-functionally.
  • Experience Using Microsoft Office Suite.
  • Ability to obtain sales related licensure or registration as may be required by law.
  • 3 years of retail customer service experience.
  • 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
  • Experience in a leadership role with direct report responsibility.
  • Experience working in the home improvement retail sector.
  • Experience working in a fast paced, dynamic retail environment.
  • Experience in key carrying role with manager-on-duty responsibilities.
  • Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Responsibilities

  • Providing resources and tools to support those directly helping customers provide the best service.
  • Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
  • Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
  • Coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
  • Responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales).
  • Responsible for non-customer-facing activities (e.g., down stocking, inventory management, area recovery).
  • Responsible for store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).
  • Working with leaders to identify approaches and behaviors that best meet sales and service objectives.
  • Communicating best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment.
  • Supervising associates in other departments, as needed, to meet the demands of the store.
  • Communicating upward to keep management informed of concerns, issues, praises, and morale.
  • Occasionally opening or closing the store or serving as manager-on-duty (MOD).

FAQs

What are the primary responsibilities of a Sales Floor Department Supervisor at Lowe's?

The primary responsibilities include leading and enabling a team of associates to deliver excellent customer experiences, coaching and training associates, managing performance, monitoring store safety, participating in merchandising decisions, and overseeing customer-facing and non-customer-facing activities.

What is the required experience for this position?

Candidates must have a High School Diploma or equivalent and either 3 years of experience in a retail environment or 5 years of experience in retail. Additionally, at least 1 year of customer service experience is necessary.

Is prior experience in the home improvement retail sector preferred for this role?

Yes, experience working in the home improvement retail sector is preferred.

What are the physical requirements for this job?

The physical requirements include the ability to perform tasks that may require prolonged standing, sitting, and lifting up to 25 pounds without assistance, with the ability to lift more than 25 pounds with or without assistance.

Are there any travel requirements for this position?

This role does not require regular travel; however, occasional travel may be needed for meetings, training, or to support neighboring stores/outlets.

What are the working hours for this position?

The Sales Floor Department Supervisor position is generally scheduled for 39 to 40 hours per week, with availability required in the morning, afternoon, and evening any day of the week.

What type of training will be provided for this position?

Training will include coaching on customer service, safety protocols, and inventory management, as well as opportunities for mentoring and developing associates.

Is experience supervising teams beneficial for this role?

Yes, experience providing direction or supervision to teams, whether or not it involved direct report responsibility, is beneficial.

Do employees hold any key carrying responsibilities?

Yes, individuals in this role may occasionally serve as manager-on-duty (MOD), which includes key carrying responsibilities.

What is the starting rate of pay for this position?

The starting rate of pay may vary based on factors including the position offered, location, education, training, and/or experience.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.