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Sales Floor Dept Supervisor - Outside Garden

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Lowe's Companies, Inc.

24d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Beaufort

AI generated summary

  • You need a high school diploma, 3 years of retail and customer service experience, 1 year in leadership, and proficiency in Microsoft Office. Must lift 25+ lbs and work flexible hours.
  • You will lead a team to enhance customer service, coach associates, manage daily tasks, ensure store safety, and support merchandising while engaging with customers and other departments.

Requirements

  • Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.
  • Requires morning, afternoon and evening availability any day of the week.
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
  • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
  • High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
  • 1 year of experience in customer service.
  • 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
  • Experience providing direction or supervision to teams (with or without direct report responsibility).
  • Experience supporting or participating in the process of training, mentoring and developing associates.
  • Experience working cross-functionally.
  • Experience Using Microsoft Office Suite.
  • Ability to obtain sales related licensure or registration as may be required by law.
  • 3 years of retail customer service experience.
  • 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
  • Experience in a leadership role with direct report responsibility.
  • Experience working in the home improvement retail sector.
  • Experience working in a fast paced, dynamic retail environment.
  • Experience in key carrying role with manager-on-duty responsibilities.
  • Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Responsibilities

  • Providing resources and tools to support those directly helping customers provide the best service.
  • Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
  • Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
  • The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store.
  • This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
  • Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).
  • The Sales Floor Department Supervisor works with his/her leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment.
  • Further, the Sales Floor Department Supervisor must supervise associates in other departments, as needed, to meet the demands of the store.
  • This requires broad product knowledge and the ability to engage associates and customers across departments.
  • It is important that this associate communicate upward to keep management informed of concerns, issues, praises, and morale.
  • In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD).

FAQs

What is the primary responsibility of a Sales Floor Department Supervisor at Lowe’s?

The primary responsibility is to lead and enable a team of associates to deliver the best possible customer experience in the store, including coaching, training, managing performance, and ensuring adequate department coverage.

What kind of experience is required for this position?

Candidates must have a High School Diploma or equivalent and 3 years of experience in a retail environment, or 5 years of experience in retail. Additionally, 1 year of customer service experience is required.

What physical requirements are there for this job?

The job requires physical ability to perform tasks that may involve prolonged standing, sitting, and lifting. Minimally, candidates must be able to lift 25 pounds without assistance.

What types of activities will the Sales Floor Department Supervisor engage in?

Activities include customer-facing tasks like greeting customers and closing sales, as well as non-customer-facing tasks such as inventory management, down stocking, and area recovery.

Is there a need for travel in this role?

This role does not require regular travel, but may involve occasional travel for meetings, training, or supporting neighboring stores.

What are the working hours for this position?

The position is generally scheduled for 39 to 40 hours per week, with availability required for mornings, afternoons, and evenings any day of the week.

Are there any preferred qualifications for this role?

Yes, preferred qualifications include 3 years of retail customer service experience, experience in a leadership role with direct report responsibility, and experience in the home improvement retail sector.

Is this job title an equal opportunity position?

Yes, Lowe’s is an equal opportunity employer and administers all personnel practices without regard to various protected categories.

What tools or systems will I need to be familiar with in this role?

Familiarity with Microsoft Office Suite and experience using store computer systems such as Project Tool, Genesis, and Sterling is necessary.

Are there opportunities for training and development in this position?

Yes, the role involves training, mentoring, and developing associates, providing opportunities for professional growth.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.