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Sales Floor Dept Supervisor - Paint

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Lowe's Companies, Inc.

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Austin

AI generated summary

  • You need 3 years in retail & customer service, or 5 years in retail. Must have supervisory experience, lift 25+ lbs, and use Microsoft Office. Availability any day; home improvement experience preferred.
  • You will lead a team to enhance customer service, manage inventory, coach associates, ensure safety, and communicate effectively with management while handling daily operations in the store.

Requirements

  • Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.
  • Requires morning, afternoon and evening availability any day of the week.
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
  • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
  • High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
  • 1 year of experience in customer service.
  • 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
  • Experience providing direction or supervision to teams (with or without direct report responsibility).
  • Experience supporting or participating in the process of training, mentoring and developing associates.
  • Experience working cross-functionally.
  • Experience Using Microsoft Office Suite.
  • Ability to obtain sales related licensure or registration as may be required by law.
  • 3 years of retail customer service experience.
  • 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
  • Experience in a leadership role with direct report responsibility.
  • Experience working in the home improvement retail sector.
  • Experience working in a fast paced, dynamic retail environment.
  • Experience in key carrying role with manager-on-duty responsibilities.
  • Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Responsibilities

  • Providing resources and tools to support those directly helping customers provide the best service.
  • Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
  • Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
  • Leading and enabling a team of associates to deliver the best possible customer experience in the store.
  • Coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
  • Responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales).
  • Responsible for non-customer-facing activities (e.g., down stocking, inventory management, area recovery).
  • Responsible for store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).
  • Working with his/her leaders to identify approaches and behaviors that best meet sales and service objectives.
  • Communicating those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment.
  • Supervising associates in other departments, as needed, to meet the demands of the store.
  • Communicating upward to keep management informed of concerns, issues, praises, and morale.
  • Occasionally opening or closing the store or serving as manager-on-duty (MOD).

FAQs

What are the primary responsibilities of a Sales Floor Department Supervisor at Lowe’s?

The primary responsibilities include leading a team of associates to deliver exceptional customer service, coaching and training associates, managing performance, monitoring store safety, and ensuring adequate department coverage.

What qualifications are required for this position?

Candidates must have a High School Diploma or equivalent and either 3 years of experience in a retail environment or 5 years of experience in retail. They also need at least 1 year of customer service experience and experience in supervising or providing direction to teams.

Is prior experience in the home improvement retail sector preferred?

Yes, experience working in the home improvement retail sector is preferred for this position.

What is the expected work schedule for this role?

The Sales Floor Department Supervisor is generally scheduled for 39 to 40 hours per week, with availability required for morning, afternoon, and evening shifts any day of the week.

Are there physical demands associated with the job?

Yes, the role requires physical ability to perform tasks that may involve prolonged standing, sitting, and lifting. Candidates must be able to lift 25 pounds without assistance, and may need to lift over that with assistance.

Will the Sales Floor Department Supervisor need to work cross-functionally?

Yes, the role requires experience working cross-functionally and supervising associates in other departments as needed to meet store demands.

Do I need to obtain any specific licenses for this position?

Yes, the ability to obtain sales-related licensure or registration, as may be required by law, is necessary for this role.

Is there a possibility of opening or closing the store?

Yes, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD).

What kind of training or development support is available for associates in this role?

The Sales Floor Department Supervisor is expected to support and participate in training, mentoring, and developing associates within their department.

Does Lowe’s offer equal employment opportunities?

Yes, Lowe's is an equal opportunity employer and administers all personnel practices without regard to any protected categories under federal, state, or local law.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.