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Sales Floor Dept Supervisor - Paint - Electric - Plumbing

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Lowe's Companies, Inc.

22d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Chandler

AI generated summary

  • You should have a high school diploma, 3-5 years retail experience, customer service skills, leadership experience, and proficiency in Microsoft Office. Ability to lift 25+ pounds is necessary.
  • You will lead a team, assist with stocking and merchandising, ensure customer satisfaction, oversee safety practices, manage performance, and communicate updates to management.

Requirements

  • Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.
  • Requires morning, afternoon and evening availability any day of the week.
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
  • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
  • High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
  • 1 year of experience in customer service.
  • 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
  • Experience providing direction or supervision to teams (with or without direct report responsibility).
  • Experience supporting or participating in the process of training, mentoring and developing associates.
  • Experience working cross-functionally.
  • Experience Using Microsoft Office Suite.
  • Ability to obtain sales related licensure or registration as may be required by law.
  • 3 years of retail customer service experience.
  • 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
  • Experience in a leadership role with direct report responsibility.
  • Experience working in the home improvement retail sector.
  • Experience working in a fast paced, dynamic retail environment.
  • Experience in key carrying role with manager-on-duty responsibilities.
  • Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Responsibilities

  • Providing resources and tools to support those directly helping customers provide the best service.
  • Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
  • Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
  • Leading and enabling a team of associates to deliver the best possible customer experience in the store.
  • Coaching and training associates.
  • Delegating and following up on daily tasks.
  • Managing performance.
  • Ensuring adequate department coverage.
  • Responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales).
  • Responsible for non-customer-facing activities (e.g., down stocking, inventory management, area recovery).
  • Responsible for store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).
  • Working with leaders to identify approaches and behaviors that best meet sales and service objectives.
  • Communicating best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment.
  • Supervising associates in other departments as needed to meet the demands of the store.
  • Communicating upward to keep management informed of concerns, issues, praises, and morale.
  • Occasionally opening or closing the store or serving as manager-on-duty (MOD).

FAQs

What are the main responsibilities of the Sales Floor Department Supervisor?

The main responsibilities include leading and enabling a team to deliver exceptional customer service, coaching and training associates, managing performance, ensuring adequate department coverage, overseeing customer and non-customer-facing activities, and maintaining store safety standards.

What are the required qualifications for this position?

The required qualifications include a high school diploma or equivalent and 3 years of experience in a retail environment (or 5 years without a diploma), 1 year of experience in customer service, experience in providing direction or supervision to teams, and proficiency in using Microsoft Office Suite.

Is prior experience in the home improvement retail sector preferred?

Yes, experience working in the home improvement retail sector is preferred, along with familiarity with the unique needs of Pro customers, especially for the Pro Department Supervisor role.

Will I be required to lift heavy objects in this role?

Yes, you should be able to lift 25 pounds without assistance, and may lift over 25 pounds with or without assistance due to the physical nature of the job.

What is the expected work schedule for this position?

The position is generally scheduled for 39 to 40 hours per week, with more hours possible based on the store's needs. Availability for mornings, afternoons, and evenings any day of the week is required.

Is this role involved in training and mentoring associates?

Yes, the Sales Floor Department Supervisor is responsible for supporting and participating in the training, mentoring, and developing of associates.

Will I be involved in the store’s safety procedures?

Yes, maintaining store safety is a key responsibility, including conducting safety walks and reporting hazards.

Does this role require any travel?

Regular travel is not required, but occasional travel may be necessary for meetings, training sessions, or to support neighboring stores.

Are there opportunities for advancement within Lowe's?

Yes, Lowe's provides opportunities for career growth and advancement within the company, especially for those in leadership roles like the Sales Floor Department Supervisor.

Does Lowe's provide benefits to its employees?

Yes, Lowe's offers a variety of benefits to its employees, which you can review on their benefits page linked in the job description.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.