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Sales Floor Dept Supervisor - Pro Services

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Lowe's Companies, Inc.

7d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Florence

AI generated summary

  • You need a high school diploma, 3-5 years in retail, 1 year in customer service, experience with Pro customers, leadership, and proficiency in Microsoft Office and store systems.
  • You will lead a team in providing excellent customer service, coach associates, manage inventory, ensure safety, and communicate updates to management while supporting store operations.

Requirements

  • Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.
  • Requires morning, afternoon and evening availability any day of the week.
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
  • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
  • High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
  • 1 year of experience in customer service.
  • 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
  • Experience providing direction or supervision to teams (with or without direct report responsibility).
  • Experience supporting or participating in the process of training, mentoring and developing associates.
  • Experience working cross-functionally.
  • Experience Using Microsoft Office Suite.
  • Ability to obtain sales related licensure or registration as may be required by law.
  • 3 years of retail customer service experience.
  • 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
  • Experience in a leadership role with direct report responsibility.
  • Experience working in the home improvement retail sector.
  • Experience working in a fast paced, dynamic retail environment.
  • Experience in key carrying role with manager-on-duty responsibilities.
  • Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Responsibilities

  • Providing resources and tools to support those directly helping customers provide the best service.
  • Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
  • Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
  • Leading and enabling a team of associates to deliver the best possible customer experience in the store.
  • Coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
  • Responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales).
  • Responsible for non-customer-facing activities (e.g., down stocking, inventory management, area recovery).
  • Responsible for store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).
  • Working with leaders to identify approaches and behaviors that best meet sales and service objectives.
  • Communicating best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment.
  • Supervising associates in other departments, as needed, to meet the demands of the store.
  • Communicating upward to keep management informed of concerns, issues, praises, and morale.
  • Occasionally opening or closing the store or serving as manager-on-duty (MOD).

FAQs

What is the primary responsibility of the Sales Floor Department Supervisor at Lowe's?

The primary responsibility of the Sales Floor Department Supervisor is to lead and enable a team of associates to deliver the best possible customer experience in the store, including coaching, training, delegating tasks, managing performance, and ensuring adequate department coverage.

What are the working hours for this position?

The Sales Floor Department Supervisor is generally scheduled for 39 to 40 hours per week, but more hours may be required based on the needs of the store, with availability needed for morning, afternoon, and evening shifts any day of the week.

What are the physical requirements for this job?

The job requires the physical ability to perform tasks that may involve prolonged standing, sitting, and other activities necessary to perform job duties. Additionally, the associate must be able to lift a minimum of 25 pounds without assistance and may lift over 25 pounds with or without assistance.

What qualifications are needed to apply for this position?

Minimum qualifications include a high school diploma or equivalent with either 3 years of experience in a retail environment or 5 years of experience in retail. Additionally, candidates should have 1 year of customer service experience and experience supporting the unique needs of Pro customers, along with experience in leading teams and working cross-functionally.

Is experience in the home improvement retail sector preferred for this position?

Yes, experience working in the home improvement retail sector is a preferred qualification for this role.

Will the Sales Floor Department Supervisor need to travel for work?

This role does not require regular travel; however, occasional travel may be necessary for meetings, training sessions, or to support neighboring stores/outlets.

What types of activities are included in the customer-facing responsibilities?

Customer-facing activities include greeting customers, clarifying their needs, identifying solutions, and closing sales.

Does Lowe's offer equal employment opportunities?

Yes, Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, disability, or any other category protected under federal, state or local law.

How is the starting pay determined for this position?

The starting rate of pay may vary based on factors including position offered, location, education, training, and/or experience.

Where can I find more information about Lowe's benefits programs?

For information regarding Lowe's benefit programs and eligibility, you can visit https://talent.lowes.com/us/en/benefits.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.